Store Team Leader

Goodwill of Central and Southern Indiana, Inc.; Lebanon (Lebanon County); On-site; USD 44,083,200 - 49,593,600; Full time

Benefits offered by this job

Tuition reimbursement

Comprehensive health plan

PTO and holidays

Discount at Goodwill stores

Daily pay options

Job summary

The Store Team Leader at Goodwill of Central and Southern Indiana in Lebanon, IN 46052 reports to the Store Leader and supports the management team to achieve the annual operating plan. You will guide staff, handle customer situations, and drive store performance in a fast-paced retail setting.

Responsibilities include coaching hourly staff, managing day-to-day operations, and monitoring sales and donation metrics while upholding Goodwill’s mission and values in every interaction with customers

Qualifications

• No formal degree required; demonstrated capability matters most.
• Experience supervising others in service-related settings.
• Ability to coach and give feedback to staff.
• Clear oral, written, and digital communication skills.
• Customer-focused mindset delivering quality service.
• Familiarity with computers and basic software.
• Results-driven with ability to set and meet goals.
• Strong ethical standards and confidentiality.

Responsibilities

• Staff management and development: coaching hourly employees.
• Operations: manage day-to-day tasks and improve efficiency.
• Financial management: track sales, donations, and resources.

Skills

Supervisory Expertise

Coaching

Communication Skills

Customer Focus

Technical Knowledge

Results-Oriented

Critical Thinking

Ethical

Job description

Position Status: Full-Time Hourly Rate: $16 Location/Address: 2480 N. Lebanon St. Lebanon, IN 46052

Job Summary

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff to execute store operational goals of the annual operating plan. The Team Leader makes judgments involving customers, team members, operational issues, business planning, priority setting, compliance with company policies, and all areas of the business.

Example Duties and Activities

• Staff Management and Development - 30% Provides coaching and training to hourly employees on daily tasks. Participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed. Seeks out opportunities for professional development for both self and other team members.
• Operations - 60% Completes day‑to‑day tasks and suggests efficiency improvements. Integrates, represents, and communicates Goodwill’s Mission, Vision, and Values to internal and external customers at all times.
• Financial Management and Reporting - 10% Acts as a good steward of resources available at the site including people, time, and money. Tracks and measures day‑to‑day sales, production goals, and donations.

Required Competencies

• Degree and Credential Requirements - NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.
• Supervisory Expertise - Oversees the work of others, either directly or indirectly, in a service‑related industry (e.g., retail, hospitality, food, etc.)
• Coaching - Provides timely guidance and effective feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non‑verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.
• Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.
• Technical Knowledge – Has familiarity with computers and relevant software including basic computer and Internet navigation skills.
• Results‑Oriented - Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets.
• Critical Thinking - Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.

Preferred Competencies

• Industry Expertise - Has worked in a warehouse environment and is knowledgeable of the organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry involved.

Other Requirements

• Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.
• Hard to Very Hard Physical Work - Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift 10‑50 pounds. Can manage frequent exposure to moderate noise and temperature variations.

Benefits

• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan
• Generous paid time off (PTO) and paid holidays
• Sabbatical and parental leaves
• Life, dental and vision insurance
• Short‑and long‑term disability plans
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Discount programs including 20% discount off Goodwill retail stores immediately upon hire
• Retirement planning options with generous company % match
• Free mental health support services with up to 15 free counseling sessions for you and any family members
• Free nurse health coaching services on site
• Daily pay options available

Goodwill Legacy Group is an EEO Employer/Vet/Disabled employer Retail1 Since 1930, Goodwill of Central & Southern Indiana has helped individuals become more economically self‑sufficient through employment, education, job training, and health services. Today, we are one of the largest Goodwills in North America, providing services to thousands of individuals and families each year. We change lives every day by empowering people to increase their independence and reach their potential. As employees, we thrive and work as a team living and breathing Goodwill’s values. When becoming an employee, you can expect to embrace the values of Innovation, The Value of the Individual, Learning, Employment, Self‑Sufficiency, and Lasting Impact.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the application process, please email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.