Store Team Leader

Goodwill of Central and Southern Indiana, Inc.; Zionsville (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Continuing education

Health plan

PTO and holidays

Retirement match

Disability plans

Mental health support

Daily pay

Job summary

Goodwill of Central and Southern Indiana, Inc. seeks a Store Team Leader to assist store leadership in achieving goals and executing the annual operating plan at our new Zionsville location. You will guide staff, tackle operational issues, and ensure compliance with company policies.

This role emphasizes customer focus and ethical, team-oriented service. Responsibilities include coaching hourly staff, managing operations, and tracking sales and donations while aligning with Goodwill’s mission

Qualifications

• Degree and credential requirements are not specified.
• Oversees others in a service-related industry with supervisory duties.
• Coaching and feedback provided to develop staff.
• Strong communication across oral, written, and digital channels.
• Customer-focused mindset to ensure satisfaction with products and services.
• Familiarity with computers and basic software.
• Results-oriented with focus on achieving goals and targets.
• Uses critical thinking to assess problems and solutions.
• Adheres to procedures and maintains confidentiality.

Responsibilities

• Staff Management and Development - coaching hourly employees and assisting in recruitment.
• Operations - day-to-day tasks and promoting Goodwill's Mission, Vision, and Values.
• Financial Management and Reporting - track daily sales, production goals, and donations.

Skills

Staff management

Supervisory expertise

Coaching

Communication skills

Customer focus

Technical knowledge

Results-oriented

Critical thinking

Ethical

Industry expertise

Tools

Basic computer skills

Job description

Position Status: Full-Time Hourly Rate: $17 Location/Address: Our brand new location is opening in Zionsville (address is 5900 W. 96th St., Zionsville, IN 46077).

Job Summary

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff to execute store operational goals of the annual operating plan. The Team Leader makes judgments involving customers, team members, operational issues, business planning, priority setting, compliance with company policies, and all areas of the business.

Example Duties and Activities

• Staff Management and Development - 30% Provides coaching and training to hourly employees on daily tasks. Participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed. Seeks out opportunities for professional development for both self and other team members.
• Operations - 60% Completes day-to-day tasks and suggests efficiency improvements. Integrates, represents, and communicates Goodwill’s Mission, Vision, and Values to internal and external customers at all times.
• Financial Management and Reporting - 10% Acts as a good steward of resources available at the site including people, time, and money. Tracks and measures day-to-day sales, production goals, and donations.

Required Competencies

• Degree and Credential Requirements - NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.
• Supervisory Expertise Oversees the work of others, either directly or indirectly, in a service-related industry (e.g., retail, hospitality, food, etc.)
• Coaching Provides timely guidance and effective feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
• Communication Skills Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.
• Customer Focus Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.
• Technical Knowledge Has familiarity with computers and relevant software including basic computer and Internet navigation skills.
• Results-Oriented Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets.
• Critical Thinking Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ethical Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.

Preferred Competencies

• Industry Expertise Has worked in a warehouse environment and is knowledgeable of the organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry involved.

Other Requirements

• Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.
• Hard to Very Hard Physical Work Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift 10-50 pounds. Can manage frequent exposure to moderate noise and temperature variations.

Benefits:

• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan
• Generous paid time off (PTO) and paid holidays
• Sabbatical and parental leaves
• Life, dental and vision insurance
• Short- and long-term disability plans
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Discount programs including 20% discount off Goodwill retail stores immediately upon hire
• Retirement planning options with generous company % match
• Free mental health support services with up to 15 free counseling sessions for you and any family members
• Free nurse health coaching services on site
• Daily pay options available

Mission and Values:

click here (for IN) and here (for IL)

Goodwill is an EEO Employer/Vet/Disabled employer Retail1

Since 1930, Goodwill of Central & Southern Indiana has helped individuals become more economically self-sufficient through employment, education, job training, and health services. Today, we are one of the largest Goodwills in North America, providing services to thousands of individuals and families each year. We change lives every day by empowering people to increase their independence and reach their potential. As employees, we thrive and work as a team living and breathing Goodwill’s values. When becoming an employee, you can expect to embrace the values of Innovation, The Value of the Individual, Learning, Employment, Self-Sufficiency, and Lasting Impact.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

For more information about our commitment to equal employment opportunity, please click here . If you need a reasonable accommodation for any part of the application process, please email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. To check the status of your application, login to your account and you will see your status by job or email the Applications team at [e-mail]