Store Team Leader

Goodwill of Central and Southern Indiana, Inc.; Connersville (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health plan

Paid time off

Holiday pay

Tuition reimbursement

Discount programs

Life insurance

Daily pay options

Job summary

Goodwill of Central & Southern Indiana is seeking a Store Team Leader in Connersville, IN to support the Store Leader and management team. You will supervise hourly staff, drive daily operations, and monitor donations and sales performance.

The role emphasizes coaching, customer service, and adherence to Goodwill’s values while delivering results in a fast-paced retail environment.

Qualifications

• Ability to manage staff and develop hourly employees.
• Strong operations and process improvement mindset.
• Ability to track and report on day-to-day sales and donations.
• Excellent communication and customer service skills.
• Familiarity with basic computer software and data entry.

Responsibilities

• Coach and develop hourly employees; participate in recruitment.
• Execute day-to-day store operations and communicate Goodwill's mission.
• Track sales, donations, and manage resources.

Skills

Staff management

Coaching

Communication skills

Customer focus

Technical knowledge

Results-oriented

Critical thinking

Ethical

Industry expertise

Physical stamina

Job description

Position Status: Full-Time Hourly Rate: $15 Location/Address: 4000 Western Ave. Connersville, IN 47331

Job Summary

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff to execute store operational goals of the annual operating plan. The Team Leader makes judgments involving customers, team members, operational issues, business planning, priority setting, compliance with company policies, and all areas of the business.

Example Duties and Activities

• Staff Management and Development - 30% Provides coaching and training to hourly employees on daily tasks. Participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed. Seeks out opportunities for professional development for both self and other team members.
• Operations - 60% Completes day-to-day tasks and suggests efficiency improvements. Integrates, represents, and communicates Goodwill’s Mission, Vision, and Values to internal and external customers at all times.
• Financial Management and Reporting - 10% Acts as a good steward of resources available at the site including people, time, and money. Tracks and measures day-to-day sales, production goals, and donations.

Required Competencies

Degree and Credential Requirements

NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.

Supervisory Expertise

Oversees the work of others, either directly or indirectly, in a service-related industry (e.g., retail, hospitality, food, etc.)

Coaching

Provides timely guidance and effective feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.

Communication Skills

Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.

Customer Focus

Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.

Technical Knowledge

Has familiarity with computers and relevant software including basic computer and Internet navigation skills.

Results-Oriented

Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets.

Critical Thinking

Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Ethical

Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.

Preferred Competencies

Industry Expertise

Has worked in a warehouse environment and is knowledgeable of the organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry involved.

Other Requirements

Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

Hard to Very Hard Physical Work

Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift 10-50 pounds. Can manage frequent exposure to moderate noise and temperature variations.

Benefits

Full-time employees may participate in a comprehensive benefits program that includes:

• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan
• Generous paid time off (PTO) and paid holidays
• Sabbatical and parental leaves
• Life, dental and vision insurance
• Short- and long-term disability plans
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Discount programs including 20% discount off Goodwill retail stores immediately upon hire
• Retirement planning options with generous company % match
• Free mental health support services with up to 15 free counseling sessions for you and any family members
• Free nurse health coaching services on site
• Daily pay options available

Mission and Values

click here (for IN) and here (for IL)

Goodwill Legacy Group is an EEO Employer/Vet/Disabled employer Retail1 Since 1930, Goodwill of Central & Southern Indiana has helped individuals become more economically self-sufficient through employment, education, job training, and health services. Today, we are one of the largest Goodwills in North America, providing services to thousands of individuals and families each year. We change lives every day by empowering people to increase their independence and reach their potential. As employees, we thrive and work as a team living and breathing Goodwill’s values. When becoming an employee, you can expect to embrace the values of Innovation, The Value of the Individual, Learning, Employment, Self-Sufficiency, and Lasting Impact.

We are an Equal Employment/Affirmative Action employer.

We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

We are an Equal Employment/Affirmative Action employer.