Store Team Leader

Pet Supplies Plus; Cedar Falls (IA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Store Team Leader who is passionate about pets and exceptional service. In this role, you will lead a dedicated team, ensuring a fun and positive environment while maximizing sales and neighbor engagement. You will be responsible for operational excellence, fostering team morale, and connecting with the community. This is a fantastic opportunity for someone with retail leadership experience who thrives in a vibrant, pet-centric atmosphere. If you're ready to make a difference in the lives of pets and their owners, this position is made for you!

Benefits

Paid Time Off

Company Paid Life Insurance

Medical, Dental, Vision Insurance

401(k) with Company Match

Ongoing Training and Development

Qualifications

• 2+ years experience leading retail teams.
• Ability to operate equipment including a forklift.

Responsibilities

• Lead store team and provide exceptional service.
• Analyze sales results and develop improvement plans.
• Maintain a fully staffed team and lead recruiting.

Skills

Leadership

Communication Skills

Retail Management

Customer Service

Sales Analysis

Education

4-year College Degree

Equivalent Work Experience

Tools

Microsoft Office

Forklift Operation

Job description

Does your cat wear sunglasses? Does your dog have more sweaters than you? We call that “petcentricity”. If you’re the leader of the pack and enjoy providing products and services that enrich pets’ lives, then come work in our neighborhood!

As Store Team Leader at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will:

• Lead your store team by example – including, but definitely not limited to being the first one on the floor to play with a neighbor’s new puppy
• Recognize the director of your local cat shelter at the register and volunteer to host the next adoption event
• Analyze your store sales results and develop plans to maximize sales, neighbor engagement and productivity, and then inspire your team to help you attain those goals
• Create a fun, positive environment for your team and your neighbors; and a reputation for neighborly, knowledgeable, trustworthy and petcentric service in your neighborhood

…all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you a leader to beat all leaders? No, you are more than that. You are PAWsome!

Store Team Leader’s key responsibilities include:

• Adhering to operational policies and procedures (animal care, safety, cleanliness and security) that ensure exceptional service is provided to our neighbors
• Achieving strong store audit and neighbor engagement scores which promote our brand
• Using broad business knowledge to affect store results, including sales (including grooming and services, where applicable), loyalty program membership, and neighbor engagement, while operating within budget
• Ensuring weekly work schedules are created to maximize productivity and engagement
• Promoting team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals
• Maintaining a fully staffed team and leading recruiting and onboarding for all levels in the store
• Cultivating a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members
• Connecting with community organizations to partner on events and marketing opportunities.

PAWsome Store Team Leaders will have:

• 2+ years experience leading retail teams
• 4-year college degree or equivalent work experience
• Microsoft Office knowledge is a must, as well as good communication skills.
• Ability to operate all equipment – including a forklift – to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!)
• Candidates must be able to work flexible schedules, have reliable transportation, pass a background screening, and be 18 years of age or older.

Full-time Team Members will have access to a comprehensive benefits package that includes:

• Paid time off including Paid Time Off (PTO) and holidays
• Company paid Life Insurance and Long-Term Disability Insurance
• Medical, Dental, Vision, Life Insurance and Short-Term Disability options
• 401(k) with a company match
• Ongoing training and development

Pet Supplies Plus is an Equal Opportunity Employer