Store Team Lead & Tech Repair Specialist

batteriesplus; Fond du Lac (WI); On-site; USD 36,000 - 54,000; Full time

Job summary

Batteries Plus is hiring an Assistant Store Manager in Fond du Lac, WI. You will support daily store operations, assist customers, and back up the Store Manager to ensure a smooth, high-energy shopping experience.

You will be trained and certified to perform technical repairs on cell phones, tablets, and key fobs, and you’ll lead by example, delivering strong customer service, teamwork, and safe store operations.

Qualifications

• High school diploma or equivalent preferred.
• Minimum 1 year of retail experience.
• Strong communication and customer service abilities.
• Problem-solving and conflict-resolution skills.
• Basic math and cash register operation skills.
• Comprehensive understanding of Batteries Plus products and services.
• Valid driver's license and clean driving record.

Responsibilities

• Welcome and engage customers as they enter the store.
• Assess customer needs and recommend appropriate products and services.
• Provide sales guidance regarding promotions, warranties, and upselling opportunities.
• Operate cash registers and process customer payments accurately.
• Load, unload, and arrange products for customer purchases.
• Build displays and set up or take down fixtures and shelves.
• Assist with battery rebuilds and technical services as assigned.
• Repair and/or replace parts for cell phones, tablets, light fixtures, and other devices.
• Replace screens, batteries, and other components on smartphones and tablets.
• Cut keys and reprogram key fob remotes.
• Clean and restock the store before opening, throughout the day, and after closing.
• Maintain store safety, appearance, and overall cleanliness, including mowing, snow removal, sweeping, mopping, dusting, vacuuming, and restroom maintenance.
• Act as manager on duty in the Store Manager's absence; lead by example, support the team, and ensure smooth daily operations.
• Ensure all tools and equipment are used according to safety protocols and company policies.
• Follow all safety rules and regulations and wear proper Personal Protective Equipment (PPE).

Skills

Strong communication

Customer service

Problem-solving

Conflict-resolution

Basic math

Cash register operation

Teamwork

Education

High school diploma or equivalent

Job description

Batteries Plus is hiring an Assistant Store Manager in Fond du Lac, WI. You will support daily store operations, assist customers, and back up the Store Manager to ensure a smooth, high-energy shopping experience.

You will be trained and certified to perform technical repairs on cell phones, tablets, and key fobs, and you’ll lead by example, delivering strong customer service, teamwork, and safe store operations.