Store Team Lead - Hyannis

Morgan Memorial Goodwill Industries, Inc.; Massachusetts; On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization dedicated to empowering individuals with barriers to self-sufficiency. As a Store Team Lead, you will play a crucial role in guiding Sales Associates while ensuring exceptional customer service and operational efficiency. Your leadership will help create a positive shopping experience for customers, while your ability to manage inventory and resolve issues will contribute to the store's success. This role offers a unique opportunity to make a significant impact in the community while working in a supportive retail environment. If you're passionate about helping others and thrive in a dynamic setting, this position is perfect for you.

Benefits

Health Insurance

Vision Insurance

Paid Holidays

Tuition Reimbursement

Store Discounts

Qualifications

• High school diploma or equivalent required with previous retail experience.
• Strong leadership and customer service skills are essential.

Responsibilities

• Monitor cash registers and ensure accurate transactions.
• Provide excellent customer service and handle complaints effectively.
• Direct daily operations and assist in staff training.

Skills

Leadership Skills

Customer Focus

Math Skills (8th grade level)

Team Building Skills

Problem Solving

Education

High School Diploma or Equivalent

Job description

Posted Monday, February 24, 2025 at 5:00 AM

Morgan Memorial Goodwill Industries' mission is to help individuals with barriers to self-sufficiency to achieve independence and dignity through work. Not charity, but a chance.

Store Team Lead

Full Time

SUMMARY:

This position is responsible for performing Sales Associate duties and providing guidance to Sales Associates. This position is also responsible for providing excellent customer service, operating and monitoring cash registers, and ensuring that policies and procedures are followed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitors cash registers for accuracy and reconciles registers at the end of the day.
• Processes customer checks, charges and store credits, and corrects register voids and errors.
• Handles customer objections and complaints. Escalates complaints to Store Manager as necessary.
• Under the direction of the Store Manager, merchandises inventory by color, size, and season. Decides which classifications to pull each week by color and quantity.
• Assesses merchandise and makes pricing recommendations to the Store Manager or Assistant Store Manager.
• Ensures the store is opened and closed on time.
• Performs daily work assignments and provides work direction to team members in the absence of the Store Manager. Directs floor activities, monitors registers, assists customers and completes daily sales report. At times may be required to process staff payroll.
• Directs housekeeping activities by assigning duties and helps as necessary.
• Provides customer service by knowing inventory, sales information, store policies and procedures, and other related information.
• Ensures loss prevention by monitoring dressing rooms and observing customers.
• Performs other duties as assigned.

QUALIFICATION REQUIREMENTS:

• Position requires a high school diploma or equivalent and previous retail experience.
• The incumbent must be able to perform math at an eighth-grade level (adding, subtracting, calculating percentages, multiplication), and must be able to speak and understand English.
• Must have strong leadership skills and must be able to train, develop and motivate staff. Must have good team building skills.
• Must have a strong customer focus.
• The ability to work with a diverse staff and customer base and with individuals with disabilities is essential.
• Incumbent must also have the ability to determine when to direct a problem situation to a supervisor.

Requires acceptable results of CORI check according to Goodwill policy and requirements.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle or feel objects, and talk and hear.
• The employee is frequently required to move racks, bins and stock, and must lift and/or move up to 25 pounds frequently and up to 50 pounds occasionally.
• Specific vision abilities required by this job include depth perception, peripheral vision, the ability to distinguish basic colors and the ability to adjust vision to bring objects into focus.
• Position requires standing for long periods of time.

WORK ENVIRONMENT:

• The position is located in a normal retail store environment with frequent contact with the general public.
• The noise level is typically moderate. The incumbent is frequently exposed to dust in the store environment. The incumbent may at times be required to travel to another store location.

Why Join Us?

• Competitive benefits package, including:
• Health
• Vision Insurance
• Paid Holidays
• Tuition Reimbursement.
• Store discounts at Goodwill locations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.