Store Team Lead: Guest Experience & Growth

Workstream; Ludlow Village (VT); On-site; USD 27,552 - 30,307; Full time

Job summary

Donuts of Rutland is hiring an Assistant Store Manager to support the Dunkin' team in Vermont. You will help develop crew and shift leaders, ensuring guest-friendly service and profitable sales. The role reports to the Restaurant Manager and focuses on team development, operations, and cleanliness.

The position requires supervisory experience, strong English communication, and basic computer skills. High school diploma or equivalent is required, with a focus on accuracy and customer care.

Qualifications

• Fluent English required for guest interactions and team communication.
• Experience supervising teams in fast-paced settings.
• Experience in restaurant or retail environments preferred.
• Strong writing and numeracy skills for documentation and POS use.
• Minimum age 18 with high school diploma or equivalent.

Responsibilities

• Assist to recruit, hire, onboard and develop employees.
• Communicate job expectations to employees.
• Hold team members accountable for behavior and performance.
• Support development of team members and leaders.
• Create and maintain a guest-first culture in the restaurant.
• Ensure shifts are properly staffed to meet guest service goals.

Skills

Fluent in English

Supervisory experience

Restaurant or retail experience

Basic writing skills

Basic computer skills

Education

High School diploma or equivalent

Tools

Basic computer skills

Job description

Donuts of Rutland is hiring an Assistant Store Manager to support the Dunkin' team in Vermont. You will help develop crew and shift leaders, ensuring guest-friendly service and profitable sales. The role reports to the Restaurant Manager and focuses on team development, operations, and cleanliness.

The position requires supervisory experience, strong English communication, and basic computer skills. High school diploma or equivalent is required, with a focus on accuracy and customer care.