Store Team Lead

Wild Fork; East Hanover (NJ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401k Retirement Plan

Higher Education Programs

Vacation Time, Paid Holiday & Birthday

Monthly Bonus Potential

WF Unlimited- Free Shipping

Chew On This- Monthly product

Wild Chef - Monthly allowance

Job summary

Wild Fork is seeking a Team Leader in New Jersey to oversee daily store operations, delegate tasks, monitor team performance and ensure store objectives are met. You will foster collaboration, train sales leaders, and deliver a Personal Chef experience to guests while upholding company standards.

In this role, you will help drive productivity, support leadership, and implement strategies to grow the business while maintaining exceptional customer service.

Qualifications

• Experience in team leadership in retail or foodservice.
• Strong customer service and communication skills.
• Ability to train and develop staff.

Responsibilities

• Deliver best-in-class customer service and a brand experience, acting as a Brand Ambassador.
• Lead and train sales leaders, ensuring onboarding and ongoing development.
• Collaborate with leadership to drive store KPIs and daily operations.
• Coordinate daily store activities including sales processes, orders, and inventory.
• Monitor performance and provide coaching to improve results.

Skills

Leadership

Salesmanship

Training

Job description

Description

When becoming a

When becoming a Team Leader at Wild Fork, you will be supporting store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity. By thinking like customers and acting like owners, you will also provide a Personal Chef experience to all guests and train the sales leaders to do the same. We believe in enjoying every step of your journey. If you have the Passion and Hunger for growth, come nourish your career at Wild Fork and be part of our growing team!

Our Values:

Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership

Competencies:

Training, Salesmanship and Leadership

Hourly Compensation:

$22

Essential Tasks And Responsibilities

Brand Experience-

Delivering best in class customer service.

• Deliver a Wild ForkPersonal Chefshopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service.
• Be a truesubject matter expertin all our product categories, having extensive knowledge of all our programs and cascading this down to team members.
• Takeownershipand be an example to our Sales Leaders by conducting oneself as a Brand Ambassador, showing passion for our people and customers.
• Showdeterminationto handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints.
• Ensure all employees adhere to the company’s policies and guidelines.

Leading People -

Sincerity in training and developing our colleagues.

• Conduct on-the-job training for all new joiners to work withdiscipline.Ensure they receive onboarding, on-the-job training, complete online learning, product knowledge training and understand the tools and goals of the company.
• Collaborate with the SSL to ensure all new joiners schedule allows for 2 weeks of shadowing and training.
• Lead continuous training programs and promote full participation in thesimplestand most efficient ways (including but not limited to: Chew on This, Wild Chef, Product Training, new processes, etc.)
• Attend marketing and new product training calls, and work with the SSL to ensure all employees receive the detailed information and training on upcoming campaigns, products, events, etc.
• Collaborate with SSL to evaluate employee performance and identify training needs.
• Withhumilitysupervise and motivate Sales Leaders to perform their best.

Operational Excellence-

Ownership- Committed to the results and focuses on details.

• Assist the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location.
• Coordinate daily customer service operations (e.g., sales processes, orders, inventory).
• Have a working knowledge of company goals, KPIs and the store’s performance anddeterminationto drive sales results.Track the progress of weekly, monthly, quarterly, and annual objectives.
• Availableto serve as the SSL’s support to cover activities in their absence, checking and monitoring sales, KPIs, inventory activities, money handling, marketing campaign updates, pricing, operational tasks etc.
• Monitor and maintain store inventory, have working knowledge of on hand and out of stock products to communicate to the team and the customer.
• Execute other related duties as assigned.

Physical Demands And Work Environment

• Physically able to exert up to 50 pounds of force
• Occasional exposure to extreme temperatures - walk-in freezers
• Stand/walk for up to 8-10 hours
• Frequent movement within the store to access various departments, areas, and products

Benefits & Perks

• Medical, Dental & Vision Insurance
• 401k Retirement Plan
• Higher Education Programs
• Vacation Time, Paid Holiday & Birthday PTO
• Monthly Bonus Potential
• WF Unlimited- Free Shipping
• Chew On This- One give away product a month
• Wild Chef - Allowance per month