Store Team Lead — Fashion & Customer Experience

Cotton On Group; Richmond (VA); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

50% off Cotton On Group Brands

Local and Global career growth across

Wellness support 24/7

Discounts for you and your family

Job summary

Cotton On Group is hiring a part-time Key Holder for our Richmond, VA location. You’ll open and close the store, mentor teammates, and deliver exceptional customer service while upholding store standards.

Join a global fashion brand known for optimistic, inclusive culture. This role supports inventory, merchandising and loss-prevention efforts in a fast-paced retail environment with flexible hours including evenings and weekends.

Qualifications

• High school diploma or equivalent.
• Minimum of 1+ years of retail sales experience.
• Minimum of 1+ year of acting retail leadership/management experience that allowed you to lead aspects of the business and develop team members.

Responsibilities

• Open and close the store in accordance with company policies and procedures
• Lead the store team as part of management
• Provide exceptional customer service and resolve customer issues
• Process sales transactions accurately and efficiently
• Assist in inventory control, restocking, and merchandising
• Ensure store cleanliness and safety standards are upheld
• Support loss prevention efforts and report any unusual activity
• Engages with store teams and customers professionally and respectfully
• Train and mentor new associates as needed
• Ability to interact collaboratively and work as a team towards a common goal
• Maintain a professional presence and motivate and inspire others
• Acting in a respectful manner to customers, managers and peers

Skills

Retail experience

Customer service

Team leadership

Communication skills

Education

High school diploma or equivalent

Job description

Cotton On Group is hiring a part-time Key Holder for our Richmond, VA location. You’ll open and close the store, mentor teammates, and deliver exceptional customer service while upholding store standards.

Join a global fashion brand known for optimistic, inclusive culture. This role supports inventory, merchandising and loss-prevention efforts in a fast-paced retail environment with flexible hours including evenings and weekends.