Store Team Lead: Customer Service & Shift Ops

Domino's Pizza; Springfield (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Domino's Pizza in Springfield, IL is seeking an enthusiastic Assistant Manager to oversee daily store operations and lead a team. You will ensure exceptional customer service, manage inventory, and collaborate with the Store Manager on sales strategies.

Ideal candidates have strong leadership, excellent communication, and a reliable, flexible approach to shifts, including evenings and weekends. This role requires 18+ years old and a readiness to work in a fast-paced environment.

Qualifications

• Experience leading a team in a fast-paced setting.
• Strong money management and inventory control skills.
• Excellent customer service and communication.
• Ability to multitask and handle busy shifts.
• Willingness to work evenings, weekends, and holidays.
• Must be 18+ and have reliable transportation.

Responsibilities

• Oversee daily store operations and opening/closing.
• Lead and motivate team to maintain service standards.
• Handle customer inquiries and resolve complaints.
• Ensure food safety compliance and policy adherence.
• Manage inventory, orders, and stock levels.
• Assist in training and developing staff.
• Schedule shifts and manage payroll-related tasks.
• Collaborate with Store Manager on marketing and sales goals.
• Maintain clean, organized work environment.
• Assist with food prep and delivery as needed.

Skills

Leadership

Money management

Customer service

Attention to detail

Store operations

Communication

Flexibility

Physical ability

Computer skills

Education

High school diploma or equivalent (preferred)

Tools

POS system

Job description

Domino's Pizza in Springfield, IL is seeking an enthusiastic Assistant Manager to oversee daily store operations and lead a team. You will ensure exceptional customer service, manage inventory, and collaborate with the Store Manager on sales strategies.

Ideal candidates have strong leadership, excellent communication, and a reliable, flexible approach to shifts, including evenings and weekends. This role requires 18+ years old and a readiness to work in a fast-paced environment.