Store Operations Lead – Customer Experience & Team Growth

Domino's Pizza; Salem (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Domino's Pizza in Salem, IL is seeking an Assistant Manager to support the store manager in daily operations, lead and train a team, and ensure outstanding customer service.

You will oversee staff scheduling, cash handling and financial reporting, inventory counts, visual merchandising, and adherence to safety and company policies.

The role includes stepping in for the store manager when needed, driving sales through promotions, and maintaining high standards in a fast-paced environment.

Qualifications

• Proven supervisory experience in retail or service industry (≥2 years).
• Strong leadership and ability to develop team members.
• Excellent customer service skills and a passion for positive experiences.
• Proficiency in cash handling, financial management, and inventory control.
• Ability to multitask, prioritize, and make decisions in a fast-paced environment.
• Strong problem-solving skills and quick-thinking ability.
• Proficient in using POS systems and MS Office.
• Excellent communication and interpersonal skills.
• Flexibility to work evenings, weekends and holidays.
• High school diploma required; Bachelor's degree preferred.

Responsibilities

• Assist the store manager in overseeing daily operations and maintaining store standards.
• Lead, motivate, and train team members to deliver outstanding customer service.
• Manage staff scheduling and ensure appropriate coverage during all shifts.
• Handle cash transactions, deposits, and financial reporting accurately.
• Oversee inventory management, including receiving, stocking, and conducting regular counts.
• Resolve customer complaints and address concerns promptly and professionally.
• Implement and maintain visual merchandising standards.
• Ensure compliance with company policies, procedures, and safety regulations.
• Assist in meeting sales goals and implementing promotional activities.
• Step in for the store manager in their absence, making key decisions as needed.

Skills

Leadership

Customer service

Cash handling

Financial management

Inventory control

Multitasking

Decision making

Communication

Flexibility

Problem solving

Education

High school diploma or equivalent

Bachelor's degree in Business Administration or related field preferred

Tools

POS systems

Microsoft Office

Job description

Domino's Pizza in Salem, IL is seeking an Assistant Manager to support the store manager in daily operations, lead and train a team, and ensure outstanding customer service.

You will oversee staff scheduling, cash handling and financial reporting, inventory counts, visual merchandising, and adherence to safety and company policies.

The role includes stepping in for the store manager when needed, driving sales through promotions, and maintaining high standards in a fast-paced environment.