Store Team Lead

Academy Sports + Outdoors; Smyrna (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated Team Leads to enhance customer satisfaction and store profitability. This full-time role involves leading team members and executing key projects that contribute to the company's mission of promoting sports and outdoor activities. Ideal candidates will possess strong customer service skills, problem-solving abilities, and a commitment to operational excellence. Join a company that values hard work and offers opportunities for growth in a dynamic environment. If you are passionate about sports and customer engagement, this is the perfect opportunity for you.

Qualifications

• At least two years of relevant work experience required.
• Support of people and processes to drive operational excellence.

Responsibilities

• Drive execution of projects and initiatives while leading team members.
• Impact customer satisfaction and store profitability.

Skills

Excellent customer service orientation

Effective problem solver

Ability to read and interpret documents

Working knowledge of inventory software

Proficiency in Microsoft Office (Word, Excel)

Education

High school diploma or GED

Tools

Inventory software

Order processing systems

Microsoft Office

Job description

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth

At Academy Sports + Outdoors, our purpose is to make it easier for everyone to enjoy more sports and outdoors. Team Leads drive the execution of projects and initiatives while leading team members. Through this important work, Team Leads impact customer satisfaction, store profitability, and Academy's purpose.

Job Description:

Click the link(s) below to see each individual position's full job description:

• Logistics Team Lead
• Operations Team Lead
• Store Inventory Control Team Lead
• Store Merchandising Team Lead
• Sales Team Lead Softlines
• Sales Team Lead Hardlines

Education:

• High school diploma or general education degree (GED) preferred.

Work Experience:

• At least two years of relevant work experience required.
• Support of people and processes to drive operational excellence and meet sales targets.
• Must meet federal and state requirements for selling and processing firearms transactions, where applicable.
• Must qualify to obtain/maintain FOID card (Illinois only).

Skills:

• Excellent customer service orientation; effective problem solver and communicator with customers and team members.
• Ability to read, interpret, and follow documents such as safety rules, operating instructions, plan-o-grams, and manuals.
• Prepare routine reports and correspondence.
• Apply common sense understanding to carry out instructions in written, oral, or diagram form.
• Working knowledge of inventory software, order processing systems, and Microsoft Office products such as Word and Excel.

Responsibilities:

Please see the detailed job description for more information.

Other Requirements (excluding Lead Cashier):

• Meet federal and state requirements for firearms transactions, where applicable.
• Qualify to obtain/maintain FOID card (Illinois only).
• Complete Firearms Sales Certification Training, where applicable.

Physical Requirements & Attendance:

• Acceptable hearing and vision to perform job duties.
• Adhere to work hours, policies, procedures, and professional behavior rules.
• Stand, walk, reach, handle, and perform repetitive motions; lift up to 20 pounds regularly.
• Frequently stoop, crouch, grasp, push, pull, talk, hear, and lift 21 to 40 pounds.
• Occasionally sit, climb, balance, and lift 41 to 60 pounds.

Full-time position.

Equal Employment Opportunity:

Academy is an Equal Opportunity Employer and does not discriminate based on race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other protected category.