Store Support Coordinator

AKRS Equipment; Crete (NE); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Generous PTO

Full Insurance Package

401(K) with Company Match

Employee Discount Program

AKRS Fitness Fund

Job summary

AKRS Equipment is seeking an organized administrative professional to deliver excellent customer service in-store and via phone. You will support the service team by opening and tracking work orders, assisting with invoicing and RO processing, and handling basic billing questions.

The role requires strong MS Office skills, attention to detail, and a valid driver’s license, with a high school diploma. Growth opportunities and a supportive team culture are emphasized.

Qualifications

• General knowledge of mechanical and irrigation terms.
• Administrative support experience.
• Basic knowledge of accounting practices.
• Ability to work in a fast-paced, multi-faceted environment.
• Proficiency with standard desktop applications (Microsoft Office).
• High School Diploma; Associate Degree preferred.

Responsibilities

• Provide exceptional customer experience in-store and over the phone; route to appropriate department.
• Open work orders to support service department and track through closure and invoicing.
• Assist Service Manager with preparing, closing and invoicing RO’s to internal stock numbers, customers and warranty tickets.
• Monitor WIP to stay current on invoicing RO’s.

Skills

Mechanical/Irrigation terms

Administrative support

Accounting basics

Fast-paced environment

Microsoft Office

High school diploma

Driver's license

Education

High School Diploma

Associate Degree preferred

Tools

Microsoft Office

Job description

Why You’ll Love working at AKRS Equipment

• Competitive Pay
• Generous PTO, 10 Paid Holidays
• Full Insurance Package with Company-Paid Options Available
• 401(K) with Company Match to Support Your Future
• Incredible Employee Discount Program
• AKRS Fitness Fund

So much more…..

What You’ll Do:

• Ensure exceptional Customer Experience for all in-store and phone-in customers; Receive visitors and telephone calls, fielding and answering questions directly when possible; Ensure customers are directed to and helped by the appropriate department when needed
• Open work orders to support the service department and assist the service manager in tracking work orders through to closure and invoicing
• Assist Service Manager in preparing, closing and invoicing RO’s to internal stock #’s, customers and warranty tickets
• Assist Service Manager in monitoring and staying on top of WIP to stay current on invoicing RO’s.
• Assist customers with basic billing questions and invoice inquiries; escal… more sensitive and complex questions and inquiries to the appropriate manager
• Reconcile daily cash till and prepare bank deposits
• Distribute mail
• Run errands to support the location including trips to the post office, bank, and courthouse as needed to register vehicles
• Scan vendor invoices into A/P document storage system for processing
• Assist the sales team with miscellaneous sales processing activities as requested
• Support new hires and managers through the new hire onboarding process

What You Bring:

• General knowledge of mechanical/Irrigation terms
• Administrative support experience
• Basic knowledge of accounting practices
• Ability to work in a fast paced multi-faceted environment
• Ability to use standard desktop applications such as Microsoft Office
• High School Diploma; Associate Degree preferred
• A valid driver’s license is required

For more than 80 years, AKRS Equipment Solutions® has proudly served farmers, ranchers, homeowners, and commercial customers by combining the trusted performance of John Deere equipment with industry-leading expertise, exceptional service, and unwavering support. As one of the largest John Deere dealerships in the region, we are committed to helping our customers maximize productivity and success while investing in the people who make it possible.

At AKRS, you'll be part of a team built on Integrity, Teamwork, Accountability, and Commitment to Excellence. We believe in developing our employees through ongoing training, career advancement opportunities, and a culture that values collaboration, innovation, and work-life balance. Whether you're just beginning your career or bringing years of experience, AKRS offers the opportunity to grow, make an impact, and build a rewarding future.

EOE