Store Support

The Home Depot; Paris (TX); On-site; USD 26,000 - 35,000; Full time

Job summary

The Home Depot in the United States, Texas is seeking an Associate for Store Support to help with order fulfilment, customer assistance in the lot, and administrative tasks. This role emphasizes teamwork, accuracy, and high service standards to ensure a smooth shopping experience.

Responsibilities include guiding customers to departments, answering product order questions, and supporting cash handling and program compliance under minimal supervision.

Responsibilities

• Associates in Store Support perform non-sales tasks, assisting with order fulfillment and customer service.
• They work with associates, vendors, carriers and management with minimal supervision to meet store goals.

Job description

86942BR

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.