Store Support

The Home Depot; New York (NY); On-site; USD 64,000 - 105,000; Full time

Job summary

A leading company in consumer services seeks to fill a Store Support role in New York, NY. This position is vital for ensuring customer satisfaction through various non-sales functions, including order management and customer assistance. The ideal candidate should exhibit strong time management and integrity, working collaboratively with peers and management.

Qualifications

• Must demonstrate a high level of integrity.
• Work cooperatively with other associates, vendors, and other key stakeholders.
• Ability to respond to operational concerns.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance.

Skills

Time Management

Attention to Detail

Integrity

Communication

Job description

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Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Consumer Services

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