Store Support

The Home Depot; New York (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

The Home Depot is seeking Store Support Associates to perform non-sales functions and support a high level of customer satisfaction in-store in New York. Roles may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

These positions emphasize teamwork, integrity, and time management, with opportunities to interact directly with customers, vendors, and fellow associates to keep store operations running smoothly.

Qualifications

• Store Support associates perform non-sales functions to support customers and store operations.
• They may assist customers in the lot or provide administrative services.

Responsibilities

• Direct customer or vendor interaction is sometimes required for these positions.
• Direct customers to store departments or merchandise; answer questions on product order status.
• Handle cash management or program compliance.
• Support key operational responsibilities and store objectives.

Job description

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.