Store Support

The Home Depot; Boerne (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

The Home Depot in Boerne, TX is hiring for Store Support roles focused on ensuring a smooth customer experience through order fulfillment and administrative tasks.

These positions require cooperative teamwork with associates, vendors, and carriers, and a commitment to integrity, accuracy, and timely response to operational needs. Training and supervision accompany a role that supports store objectives and customer satisfaction.

Qualifications

• Non-sales functions in a retail environment.
• Assist customers with store orders and status.
• Provide administrative support and processing tasks.
• Work with associates, vendors, and carriers.
• Demonstrate integrity and strong time management.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and direct them to departments.
• Answer questions on product order status.
• Handle cash management and program compliance where required.

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City

BOERNE

State

TX

Job Type

Store Support