Store Supervisor/University City/Bilingual Spanish preferred

TD Bank; University (FL); On-site; Full time

Job summary

Une entreprise dynamique recherche un Superviseur de Magasin pour diriger une équipe et offrir un service exceptionnel. Dans ce rôle, vous serez responsable de superviser les opérations quotidiennes, de garantir la conformité et de promouvoir l'excellence opérationnelle. Vous aurez l'opportunité de développer des relations solides avec les clients tout en atteignant des objectifs de vente. Ce poste offre un environnement stimulant où votre leadership et votre passion pour le service à la clientèle seront mis en avant. Si vous êtes prêt à relever un nouveau défi et à contribuer à une expérience client légendaire, cette opportunité est faite pour vous.

Qualifications

• 2+ années d'expérience en service à la clientèle ou en vente.
• Excellentes compétences en communication et en organisation.

Responsibilities

• Superviser les activités quotidiennes de l'équipe pour assurer l'excellence opérationnelle.
• Gérer les interactions avec les clients et renforcer les activités de vente.

Skills

Service à la clientèle

Compétences en vente

Gestion d'équipe

Compétences organisationnelles

Communication verbale et écrite

Education

Diplôme de secondaire ou GED

Diplôme universitaire (préféré)

Tools

Outlook

Lotus Notes

Word

Excel

Job description

Work Location: Philadelphia, Pennsylvanie, États-Unis d'Amérique

Hours: 40

Line of Business: Services bancaires personnels et commerciaux

Pay Detail: $24.00 - $33.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Job Description:

The Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives. In the absence of any other manager, the Store Supervisor is expected to manage the Store and have the ability to run the teller side, platform, and Customer escalations. The role supports driving a team in acquiring, retaining and deepening relationships by reinforcing sales & advice activities that create personalized, connected experiences.

Depth & Scope:

• Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences.
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
• Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities.
• Demonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our Customers.
• Drives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety.
• Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall Customer experience.
• Acquires and deepens the Store Customer base through a variety of proactive sales and service activities utilizing generated leads.

Education & Experience:

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and or sales in any capacity or equivalent.
• Notary License (preferred).
• Proven ability to meet and exceed Customers' expectations.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.
• Good working knowledge of Outlook, Lotus Notes, Word and Excel.

Customer Accountabilities:

• Delivers Customers end-to-end advice they expect.
• Leads, coaches, and drives exceptional service at every Customer interaction.
• Responsible for a legendary service process in the Store.

Shareholder Accountabilities:

• Responsible for Vault Management, including the auditing, reporting, and balancing.
• Ownership/oversight of simple to complex daily branch administrative duties.
• Supports the timely and accurate completion of business processes and procedures.

Employee/Team Accountabilities:

• Leads and supports a high performing team; provides ongoing feedback, coaching and input on performance reviews.
• Promotes a fair and equitable environment that supports a diverse workforce.

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients.

Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.

Additional Information:
We’re delighted that you’re considering building a career with TD.

Accommodation:

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.