Store Supervisor - Oshkosh

Goodwill NCW Jobs; Oshkosh (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill NCW is seeking a Retail Team Lead to oversee daily backroom and warehouse operations across stores in north-central Wisconsin. You will supervise team members, guide donations processing, and help achieve production and sales goals.

The role requires leadership experience, strong organizational skills, and the ability to train staff, manage scheduling, and maintain a safe, friendly shopping environment.

Qualifications

• Leadership experience preferred.
• Strong time management and prioritization skills.
• Excellent communication and customer service.
• Attention to detail and problem solving.
• Confidentiality and trustworthiness.

Responsibilities

• Provide oversight, guidance and support to team members as directed by Store Manager.
• Drive results through proper handling and processing of donations to meet production and sales goals.
• Lead training, coaching and skills development to achieve results.
• Maintain a clean, safe, and organized work area.
• Manage a broad range of retail activities, including scheduling and opening/closing procedures with the leader checklist.
• Support mission through employment and training of people with different abilities.
• Support recruitment by interviewing and selecting candidates aligned with the organization’s mission and values and ensure onboarding with Store Manager.
• Other duties as assigned.

Education

High School diploma or equivalent

Tools

Word

Excel

PowerPoint

SharePoint

Outlook

Job description

Who We Are:Goodwill NCW is a nonprofit organization with 28 retail stores across north-central Wisconsin. We are proud of the life-transforming impact we make in our communities and to our planet with the help of our donors and shoppers. Together, we bring our values to life, power our mission of elevating people by eliminating barriers to employment and transform lives through skill building for sustained employment and improved financial stability. Our unwavering commitment to addressing the unique needs of our communities drives us to continuously evolve.What You’ll Get To Do:Provides oversight, guidance and support to team members as directed by Store Manager.Drives results through the proper handing and processing of all donations to meet production and sales goals.Utilizes reports and leads team members by assisting with training, coaching and developing skills to achieve results.Maintains a clean, safe, and organized work area.Effectively and efficiently manages a broad range of retail activities, including scheduling and opening/closing procedures, while ensuring completion of the leader checklist.Supports Goodwill NCW’s mission through employment and training of people with different abilities.Supports recruitment by interviewing and selecting candidates aligned with the organization’s mission and values and ensures successful onboarding for all team members in partnership with Store Manager.Other duties as assigned.What We Need From You:High School diploma or equivalent preferred.3+ years of leadership experience preferred.Excellent time management and prioritization skills and the ability to work through multiple tasks simultaneously under time constraints.Excellent communication, customer service and attention to detail.Excellent problem-solving and decision-making skills.At least a basic level of competency with Word, Excel, PowerPoint, SharePoint and Outlook.Experience with reporting and dashboard tools.Ability to maintain confidentiality.A valid driver’s license with an acceptable driving record and the ability to travel to other locations is required.Ability to work a flexible schedule, including holidays, evenings, and weekends, with regular and timely attendance in accordance with the assigned work schedule.Work Environment:The physical demands described here are representative of those that must be met by a team member to successfully perform the key functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions.Work is performed primarily in a standard retail backroom or warehouse environment with extensive team member contact and frequent interruptions.Primary function requires sufficient physical ability to repetitively:Sit or stand for prolonged periods of time (up to 8 hours).Independently twist, lift, carry, push or pull moderate (10 pounds) to heavy (25 pounds) of weight; using a team lift for objects weighing over 25 pounds.Reach (approximately 54 inches).Frequently stoop, bend, kneel, crouch.Sufficient hand and finger dexterity to perform detailed tasks.Verbally communicate to exchange information.