Store Supervisor - Flexible Hours & Growth

HoneyBaked Ham Co; Norwood (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Casual environment

Flexible hours

Career growth opportunities

Job summary

Honey Baked Ham Company LLC in Norwood, MA is seeking a Store Supervisor to oversee daily store operations, train staff, and ensure excellent customer service. The role covers opening/closing procedures, labor management, and maintaining high standards in food safety and product quality.

The ideal candidate has a high school diploma, basic computer skills, and 1–2 years in a production or service environment with supervision experience.

Qualifications

• High school diploma or equivalent.
• Basic computer skills (Word, Excel, Outlook).
• 2 years restaurant or service industry experience; supervisory experience preferred.
• Valid driver’s license and reliable transportation.

Responsibilities

• Manage Store Operations and assume all operational control in the absence of Manager.
• Assist in hiring and training of all associates and implement development plans for staff.
• Train all positions in front and back of house.
• Perform administrative tasks (banking and scheduling).
• Coach associates using established processes and tools like Huddles and Evaluations.
• Execute store opening/closing procedures and daily/weekly reports.
• Monitor labor and adjust staffing to match business needs.
• Monitor production and sales efficiencies including wait times and product quality.
• Ensure sanitation procedures are followed and proper use of equipment.
• Ensure FIFO rotation of all products in FOH and BOH.
• Handle customer complaints to achieve 100% satisfaction.
• Participate in catering and gifting sales and fulfillment for B2B and catering.
• Lead merchandising transitions and holiday/non-holiday setups.

Skills

Customer service

Supervisory experience

Staff training

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Honey Baked Ham Company LLC in Norwood, MA is seeking a Store Supervisor to oversee daily store operations, train staff, and ensure excellent customer service. The role covers opening/closing procedures, labor management, and maintaining high standards in food safety and product quality.

The ideal candidate has a high school diploma, basic computer skills, and 1–2 years in a production or service environment with supervision experience.