Store Supervisor - Chicago, IL

WHIZZ; Chicago (IL); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Monthly KPI bonus after probation period

Job summary

WHIZZ is seeking an organized and proactive Store Supervisor for our location in Chicago, IL. This role involves overseeing daily operations, managing inventory, and ensuring customer satisfaction while serving as the main communication link with headquarters.

The ideal candidate will possess a strong background in operations and excellent problem-solving abilities, with at least 2 years of experience in a fast-paced environment.

The position offers an hourly wage of $25 and potential monthly bonuses after a probation period.

Qualifications

• Minimum of 2 years of experience in operations, retail, logistics, or a similar environment.
• Strong attention to detail and ability to work under pressure.
• Comfortable with inventory management systems and CRM/ERP software.

Responsibilities

• Oversee day-to-day store operations and maintain compliance with company procedures.
• Manage inventory intake and maintain accurate records.
• Handle escalated customer concerns and coordinate with HQ.

Skills

Strong organizational skills

Excellent communication skills

Problem-solving ability

Ability to multitask

Job description

Position:Store Supervisor

Location:Chicago, IL

Whizz is transforming urban mobility by providing subscription-based e-bikes for delivery professionals across the United States. As we continue to grow, we are looking for an organized, proactive, and solution-oriented Store Supervisor to oversee the daily operational execution of our Chicago, IL location.

This position serves as the operational point of contact between the local office and Headquarters, ensuring that store operations run efficiently, inventory remains accurate, customer concerns are resolved professionally, and internal processes are consistently followed.

The ideal candidate is a natural leader who enjoys solving problems, keeping operations organized, and supporting both customers and the local team.

Key Responsibilities

Store Operations & Organization

• Maintain a clean, safe, professional store environment and ensure daily procedures are consistently followed.
• Oversee day-to-day store readiness and execution, identifying operational improvements as needed.
• Coordinate daily activities and new initiatives between the local team and Headquarters.

Inventory & Asset Management

• Oversee inventory intake, transfers, receiving, and shipment verification.
• Maintain accurate inventory records; keep bikes, batteries, accessories, and equipment organized and accounted for.
• Escalate discrepancies, damage, or shortages promptly and coordinate replenishment needs with Headquarters.

Customer Support & Escalations

• Handle escalated customer concerns and investigate local customer issues, reporting clear findings to Headquarters.
• Support Virtual Customer Service by preparing bikes/accessories/orders and ensuring deliveries are complete and accurate.
• Coordinate day-to-day customer-related workflow between mechanics and Virtual Customer Support to resolve issues quickly.

Team Coordination & Operational Oversight

• Ensure on-site team attendance and performance: confirm mechanics/staff are present, punctual, and completing assigned work; monitor day-to-day operations.
• Coordinate daily workflow across teams: align mechanics, Virtual Customer Service, and HQ to keep customer issues and store priorities moving smoothly.
• Report and elevate issues: flag attendance/performance concerns, operational risks, safety issues, and process violations to management promptly.

Communication & Reporting

• Serve as the primary communication link between the Washington, DC office and HQ, keeping stakeholders aligned.
• Report operational updates and trends (issues, customer feedback, facilities, staffing) and elevate risks promptly.
• Investigate incidents/process deviations, support corrective actions, and maintain required documentation and reports.

• Minimum of 2 years of experience in operations, retail, logistics, customer service, automotive, fleet management, or a similar fast-paced operational environment.
• Strong organizational skills with exceptional attention to detail.
• Excellent communication and interpersonal skills.
• Proven ability to solve problems independently and make sound operational decisions.
• Ability to multitask, prioritize responsibilities, and work effectively under pressure.
• Comfortable working with inventory management systems, CRM/ERP software, and reporting tools.
• Ability to work collaboratively with remote teams and multiple departments.

• $25/hour
• Monthly KPI bonus after probation period