Store Supervisor

Jackson Hewitt; Sulphur Grove (OH); On-site; USD 25,000 - 39,000; Full time

Job summary

Jackson Hewitt stores provide tax services across the US and rely on capable Store Supervisors to keep operations running smoothly. The role centers on supervising staff, overseeing tax preparation work, and managing daily office duties within a district office or kiosk.

The position emphasizes staffing, productivity, and compliance, with a focus on maximizing customer service and sales. A background in management or tax preparation is preferred, and a PTIN is required for tax work.

Qualifications

• High School Degree or equivalent related business experience.
• Course of study in management or in tax preparation and/or accounting preferred.
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number).
• One year of previous management or supervisory experience desired.
• Proficiency with Word, Excel, and tax preparation software.

Responsibilities

• Supervises one or more seasonal hourly staff members at a single location or kiosk.
• Communicates with the Manager on recruiting, interviewing and hiring of seasonal employees for assigned locations.
• Maximize customer service and increase sales.
• Performs administrative functions.
• Develops, reviews, approves, and monitors office work schedules and hours worked.
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures.
• Reviews productivity reports, discount reports, AAG, and other reports and takes appropriate action where necessary.
• Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns.
• Prints client checks each morning and ensures timely distribution of refund checks.
• Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return.

Skills

Tax prep experience

Supervisory experience

Software proficiency (Word, Excel)

Education

High School Degree or equivalent related business experience

Management or tax prep/accounting course preferred

Job description

At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.

What you'll do here:

Under general supervision and in accordance with established company policies and procedures, the Store Supervisor (SS) participates in the management activities (staffing, productivity, tax prep work, marketing) for one office / kiosk within an assigned district. This position has access to and regularly works with information of a sensitive, highly confidential nature, and regularly deals with diverse matters which require a working knowledge of the business.

• Supervises one or more seasonal hourly staff members at a single location or kiosk
• Communicates with the Manager on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable
• Maximize customer service and increase sales
• Performs administrative functions
• Develops, reviews, approves, and monitors office work schedules and hours worked
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
• Reviews productivity reports, discount reports, AAG, and other various reports and takes appropriate action where necessary
• Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns
• Prints client checks each morning and ensures timely distribution of refund checks
• Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return

Skills you'll bring for success:

• High School Degree or equivalent related business experience
• Course of study in management or in tax preparation and/or accounting preferred
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number)
• One year of previous management or supervisory experience desired
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software