Store Supervisor

Jackson Hewitt; Jackson (MS); On-site; USD 17,000 - 28,000; Part time

Job summary

Jackson Hewitt seeks a motivated supervisor to manage seasonal hourly staff at a location or kiosk. You will recruit, interview, and oversee scheduling while ensuring high customer service levels and sales growth.

Administrative duties and filing of tax returns will be part of daily tasks, with strict adherence to quality standards. The role requires a high school diploma, PTIN, and prior tax prep experience; supervisory background is preferred.

Qualifications

• High School Diploma or equivalent required.
• PTIN and tax preparation experience preferred.
• 1 year of supervisory experience desirable.
• Proficient with Excel, Word and basic tax software.

Responsibilities

• Supervises seasonal hourly staff at a single location or kiosk.
• Coordinates recruiting, interviewing and hiring at locations when applicable.
• Maximizes customer service and sales.
• Performs administrative functions and schedules.
• Monitors performance and ensures quality standards and deadlines.
• Maintains filing system for tax returns and prints client checks.

Skills

High School Diploma or equivalent

PTIN (Preparer Tax Identification)

Supervisory/Management experience

Tax preparation software knowledge

Excel & Word proficiency

Education

High School Diploma or equivalent

Tools

Excel

Word

Tax preparation software

Job description

At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.

What you'll do here:

• Supervises one or more seasonal hourly staff members at a single location or kiosk
• Communicates with the Manager on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable
• Maximize customer service and increase sales
• Performs administrative functions
• Develops, reviews, approves, and monitors office work schedules and hours worked
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
• Reviews productivity reports, discount reports, AAG, and other various reports and takes appropriate action where necessary
• Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns
• Prints client checks each morning and ensures timely distribution of refund checks
• Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return

Skills you'll bring for success:

• High School Degree or equivalent related business experience
• Course of study in management or in tax preparation and/or accounting preferred
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number)
• One year of previous management or supervisory experience desired
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software