Store Supervisor

Shangri-La; Springfield (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

Shangri-La, located in Springfield, IL, seeks a Dispensary Supervisor to manage daily dispensary operations, direct staff workflow, and oversee opening/closing procedures. The role includes handling escalated customer inquiries and upholding company standards in a regulated cannabis environment.

You will train and coach Lead Wellness Advisors, manage inventory, ensure compliance with state laws, and maintain a safe, customer-friendly store atmosphere while driving service and sales goals.

Qualifications

• 3-5 years’ experience in customer service; 1+ year leading or mentoring a team. Cannabis experience preferred.
• Ability to learn and apply technical and product-related information in a professional consultative manner.
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).
• Excellent communication, interpersonal, and persuasive skills.

Responsibilities

• Regularly perform store opening and closing procedures during peak and non-peak periods.
• Lead onboarding and coaching of Wellness Advisors and Lead Wellness Advisors.
• Respond to employee questions and communicate resource needs to management.
• Provide coaching and address performance issues; escalate employee relations matters.
• Direct team workflow with rosters, break sheets, and daily task delegation.
• Ensure compliance with company policies, and state and local laws.
• Manage escalated customer concerns and complex product questions.
• Investigate cash, POS, or product discrepancies and document accordingly.
• Troubleshoot POS system issues and verify inventory and cash deposits.
• Maintain inventory of marketing assets and ensure a clean, safe environment.

Skills

Customer service

Team leadership

Communication

Interpersonal skills

Mentoring/Coaching

Education

High School Diploma or equivalent

Job description

TheDispensarySupervisor oftheCompanywill support day-to-day operations of the dispensary in accordance with state law andtheCompany standards. This position will help to direct workflow of thestaff, andregularly perform store opening and closing procedures on-peak periods. As Supervisor, you will manage any customer (recreational, medicinal and caregivers) escalations, reinforce team culture and act as an ambassador of theCompany’s mission to normalize, professionalize, and revolutionize cannabis .

Atthe Company, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth.As DispensarySupervisor,willhave:

• Experience leading a team of hourly members; skills include onboarding, training,coachingandprovidingfeedback.
• Knowledge of retail business fundamentals, including inventory management,opening/closing procedures setting daily work assignments and facilitating operational workflows,and driving sales goals.
• Elevatedskills in decision making, active listening and problem solving.
• Advanced cannabis product knowledge and industry compliance standards.
• Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service!

WHO YOU ARE

• You are energetic,possessstrong interpersonalskillsand work well with others. Collaboration is key to our team’s success!
• Youenjoy people! Consulting our customers, listening to theirneedsand providing an exceptionalexperienceis vital to achieving customer loyalty.
• You inspire others! You are a leader who has a passion forcoaching,teachingandlisteningto yourteams.
• You hold yourself toa high levelof integrityand lead by example. In an industry that is highly regulated, wetrust inouremployee’scommitment to always do the right thing.

CORE JOB DUTIES

• Regularly performstore opening and closing procedures (such as register preparation, morning and closing inventory, inventoryreconciliationand inventory reporting) on non- peak periods.
• Facilitatetraining and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching onselling andcross-selling techniques.
• Respond to allemployee’squestions, concerns or suggestions and communicate team resource requirements to management.
• Provide real-time coaching and feedback for performance concerns; document and elevate all employee relations issuesin a timely mannerto management.
• Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.
• Ensure team accountability to compliance with all company policies, procedures,stateand local laws.
• Manage escalated customer concerns and respond to complex or nonstandard product questions.
• Investigate any cash, POS or product discrepancies and elevate/record appropriately.
• Troubleshoot technical issues or glitches in POS system.
• Verify inventory counts and cash deposit totals; reconcile any discrepancies.
• Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.
• Ensure a clean and safe environment for employees and customers.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• High School Diploma or equivalent.
• 3 - 5 years’ experience in customer service; 1+ year experience leading or mentoring ateam. Cannabis experience preferred.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Mustbe able to lift,carryand balance up to 50 pounds (100 pounds withassistance).
• Excellent communication, interpersonal, and persuasive skills.
• Ability to walk or stand for extended periods of time.

The Company is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process.

Pay Range

$19.25 - $22 USD

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry
• The company does not offer employment-based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.