Retail Store Supervisor

Cloud 9; East Peoria (IL); On-site; USD 33,000 - 36,000; Full time

Job summary

Cloud 9 is seeking a Dispensary Supervisor to support day-to-day dispensary operations in Illinois. You will direct staff workflow, perform opening/closing procedures, and manage customer escalations across recreational, medical, and caregiver channels while upholding Cloud 9’s mission to normalize, professionalize, and revolutionize cannabis.

The role emphasizes training and coaching, with a focus on product knowledge, compliance, and strong customer service.

Qualifications

• High School Diploma or equivalent.
• 3-5 years’ experience in customer service; 1+ year experience leading or mentoring a team. Cannabis experience preferred.
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).
• Excellent communication, interpersonal, and persuasive skills.
• Ability to walk or stand for extended periods of time.

Responsibilities

• Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) on non-peak periods.
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques.
• Respond to employee’s questions, concerns or suggestions and communicate team resource requirements to management.
• Provide real-time coaching and feedback for performance concerns; document and elevate all employee relations issues in a timely manner to management.
• Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.
• Ensure team accountability to compliance with all company policies, procedures, state and local laws.
• Manage escalated customer concerns and respond to complex or nonstandard product questions.
• Investigate any cash, POS or product discrepancies and elevate/record appropriately.
• Troubleshoot technical issues or glitches in POS system.
• Verify inventory counts and cash deposit totals; reconcile any discrepancies.
• Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.
• Ensure a clean and safe environment for employees and customers.

Skills

Leadership

Onboarding

Training

Coaching

Feedback

Retail knowledge

Inventory management

Opening/closing procedures

Daily assignments

Operational workflows

Sales goals

Decision making

Active listening

Problem solving

Cannabis product knowledge

Industry compliance

Customer service

Education

High School Diploma

Job description

TheDispensarySupervisor oftheCompanywill support day-to-day operations of the dispensary in accordance with state law andtheCompany standards. This position will help to direct workflow of thestaff, andregularly perform store opening and closing procedures on non-peak periods. As Supervisor, you will manage any customer (recreational, medicinal and caregivers) escalations, reinforce team culture and act as an ambassador of theCompany’s mission to normalize, professionalize, and revolutionize cannabis .

Atthe Company, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth.As DispensarySupervisor,willhave:

• Experience leading a team of hourly members; skills include onboarding, training,coachingandprovidingfeedback.
• Knowledge of retail business fundamentals, including inventory management,opening/closing procedures setting daily work assignments and facilitating operational workflows,and driving sales goals.
• Elevatedskills in decision making, active listening and problem solving.
• Advanced cannabis product knowledge and industry compliance standards.
• Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service!

WHO YOU ARE

• You are energetic,possessstrong interpersonalskillsand work well with others. Collaboration is key to our team’s success!
• Youenjoy people! Consulting our customers, listening to theirneedsand providing an exceptionalexperienceis vital to achieving customer loyalty.
• You inspire others! You are a leader who has a passion forcoaching,teachingandlisteningto yourteams.
• You hold yourself toa high levelof integrityand lead by example. In an industry that is highly regulated, wetrust inouremployee’scommitment to always do the right thing.

CORE JOB DUTIES

• Regularly performstore opening and closing procedures (such as register preparation, morning and closing inventory, inventoryreconciliationand inventory reporting) on non- peak periods.
• Facilitatetraining and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching onselling andcross-selling techniques.
• Respond to allemployee’squestions, concerns or suggestions and communicate team resource requirements to management.
• Provide real-time coaching and feedback for performance concerns; document and elevate all employee relations issuesin a timely mannerto management.
• Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.
• Ensure team accountability to compliance with all company policies, procedures,stateand local laws.
• Manage escalated customer concerns and respond to complex or nonstandard product questions.
• Investigate any cash, POS or product discrepancies and elevate/record appropriately.
• Troubleshoot technical issues or glitches in POS system.
• Verify inventory counts and cash deposit totals; reconcile any discrepancies.
• Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.
• Ensure a clean and safe environment for employees and customers.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• High School Diploma or equivalent.
• 3 - 5 years’ experience in customer service; 1+ year experience leading or mentoring ateam. Cannabis experience preferred.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Mustbe able to lift,carryand balance up to 50 pounds (100 pounds withassistance).
• Excellent communication, interpersonal, and persuasive skills.
• Ability to walk or stand for extended periods of time

The Company is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process.

Pay Range

$24.50 - $24.50 USD

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry
• The company does not offer employment-based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Cloud 9’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.