Retail Store Supervisor

Essential Employment Services; Meriden (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

Essential Employment Services is seeking a Retail Supervisor for a cannabis dispensary in Connecticut. You will lead daily store operations, deliver excellent customer service, and guide PSPs while ensuring compliance and inventory control.

The role requires strong leadership, multitasking, and experience in a fast-paced dispensary environment, with responsibilities from opening/closing to KPI tracking and vendor relations.

Qualifications

• High school diploma or equivalent.
• Experience working in a dispensary required.
• Ability to manage multiple projects, set priorities, and meet deadlines.
• Strong customer service and communication skills.
• 21 years of age and authorized to work in the US.
• Proper employment documentation; reliable transportation and valid driver's license.

Responsibilities

• Ensure the operations of the dispensary run in a smooth and professional fashion.
• Responsible for opening and closing of the dispensary (Key Holder).
• Takes direction from the District Manager and General Manager to execute store operations.
• Enters data provided by District Manager and General Manager to track KPI markers.
• Maintains positive relationships with vendors and places supply orders for the facility.
• Actively help manage inventory, recalls, and pricing to meet costs and sales targets.
• Contributes to maintaining staff morale and productivity.
• Coordinates with District Manager and General Manager to organize pop up and marketing events.
• Processing transactions and becoming a subject matter expert on all functions of the PSP role.
• Prepare daily deposits for weekly cash pickup.
• Intakes product delivery orders and audits the order physically
• Maintains quality customer service by establishing and enforcing company standards and handling customer inquiries and complaints.
• Assist patients with choosing the right products according to their ailments.
• Verify patient's allotment and ensure they are eligible to make purchases using the state system.
• Willingness to take on additional duties as needed and do so with a positive attitude.

Skills

Interpersonal skills

Leadership

Communication

Customer service

Multitasking

Education

High school diploma

Dispensary experience

Job description

Who We Are

At our core, we believe in the power of unity and purpose. Together, we stand to produce safe, affordable, and sustainable cannabis that enhances the well-being of all, including medical patients and adult-use consumers alike.

Our mission is to drive responsible growth across every link of the cannabis value chain, expanding both vertically and horizontally through innovation, efficiency, and integrity. With a focus on multi-state operations, we're committed to creating meaningful impact for our customers, employees, and communities.

We are guided by our core values, which define how we work and who we are:

• Mutual Trust, Respect, and Dignity in every interaction.
• Best-in-Class Performance with Accountability and Care.
• A Culture of Inclusion that Celebrates Diversity and Belonging.
• A Winning Team Built on Integrity, Collaboration, and Purpose.

Together, we are shaping a responsible and sustainable future for cannabis-one rooted in quality, compassion, and shared success.

What You'll Do!

As a Retail Supervisor, you play a critical role in the daily operations and overall success of the dispensary. You will lead by example, delivering exceptional customer service while motivating team members to maintain high standards of efficiency, productivity, and accuracy.

In addition to demonstrating strong leadership, you will actively assist patients by answering questions, creating a welcoming environment, and ensuring a comfortable, compliant purchasing experience. The Retail Supervisor oversees daily store operations, guides Patient Service Providers (PSPs), supports inventory management, and ensures adherence to all state regulations. This role also serves as the Person in Charge (PIC) during opening and closing procedures.

Job Responsibilities:

• Ensure the operations of the dispensary run in a smooth and professional fashion.
• Responsible for opening and closing of the dispensary (Key Holder).
• Takes direction from the District Manager and General Manager to execute store operations.
• Enters data provided by District Manager and General Manager to track KPI markers.
• Maintains positive relationships with vendors and places supply orders for the facility.
• Actively help manage inventory, recalls, and pricing to meet costs and sales targets.
• Contributes to maintaining staff morale and productivity.
• Coordinates with District Manager and General Manager to organize pop up and marketing events.
• Processing transactions and becoming a subject matter expert on all functions of the PSP role.
• Prepare daily deposits for weekly cash pickup.
• Intakes product delivery orders and audits the order physically
• Maintains quality customer service by establishing and enforcing company standards and handling customer inquiries and complaints.
• Assist patients with choosing the right products according to their ailments.
• Verify patient's allotment and ensure they are eligible to make purchases using the state system.
• Willingness to take on additional duties as needed and do so with a positive attitude.

Education & Qualifications:

• High school diploma or equivalent.
• Experience working in a dispensary required.
• Must be able to manage multiple projects, set priorities, and meet deadlines
• Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions.
• Ability to handle a busy atmosphere.
• Good interpersonal skills and proven ability to positively influence people.
• Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it.
• Excellent communication skills and leadership both verbally and through written media.
• Must be able to handle constructive criticism and guidance and offer the same to others in the department.
• At least 21 years of age and authorized to work in the US.
• Proper employment documentation; reliable transportation and valid driver's license.

Physical Requirements:

• Must have the ability to push, pull, or lift a minimum of 50 pounds if relevant to job duties listed above.
• Throughout extended periods must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the workday. Must be capable of working in front of a computer for extended periods of time based on job duties listed above.

This job description is not intended to be all-inclusive. The Company reserves the right to assign or reassign duties and responsibilities to this position as business needs require.

We are an Equal Opportunity Employer committed to diversity, equity, and inclusion. We provide equal access and opportunities to all individuals, prohibiting discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. As part of the Salary Transparency Act, we commit to equitable practices, including disclosing wage ranges in job postings and submitting required workforce data to the state to foster a truly inclusive workplace.