Store Supervisor

Pickup Coffee; North Bethesda (MD); On-site; USD 42,000 - 60,000; Full time

Job summary

PICKUP COFFEE is seeking a Store Supervisor to oversee Caloocan City, Quezon City, and Valenzuela City branches. You will lead Baristas, ensure premium beverage service, and maintain store standards.

Your role includes training, scheduling, cash handling, and safety management to deliver exceptional customer experiences across multiple locations.

Qualifications

• Minimum 1 year of supervision experience in F&B.
• Barista experience is a plus; beverage knowledge advantageous.
• Willing to work flexible hours across multiple branches.

Responsibilities

• Identify performance gaps and coach Baristas for skill development.
• Oversee service to ensure friendly, personalized customer experience.
• Train Baristas to meet approved beverage standards.
• Ensure staff welfare, safety, and store security.
• Manage staff schedules across shifts.
• Coordinate with Team Leaders to balance manpower and staff movements.
• Oversee cashiering and cash handling per policy.
• Maintain product knowledge and beverage preparation standards.
• Ensure cleanliness, sanitation, and equipment functionality.
• Maintain store upkeep and coordinate repairs and maintenance.
• Enforce company policies and updates.
• Assist with incident investigations involving employees or store operations.
• Handle employee reports and documents including pay slips and uniforms.
• Support promotions and store events and train staff accordingly.

Skills

Coffee knowledge

Customer service

POS proficiency

Team leadership

Time management

Training & coaching

Data analysis

Problem-solving

Integrity

Education

Certificate in Food and Beverage Service

Tools

Excel

Word

Google Sheets

Job description

Operations

Store Supervisor

SM GRAND CENTRAL , Caloocan City|Full-time

About the role

Oversees the overall store operation to ensure a successful, efficient, and customer-centric store environment.

Supervises the performance of Baristas to ensure store integrity and compliance with company standards.

Provides guidance, coaching, and motivation to empower team members to achieve individual development and team goals.

Key Responsibilities:

• Identifies Barista performance challenges, provides assistance, coaches their performance, and monitors the progress of their skillset and capabilities for continuous improvement.
• Supervises Baristas to ensure all products are served with friendly, individualized customer service and educates customers about premium beverage and food items.
• Trains and oversees Baristas to ensure products are prepared according to approved standards and in a timely manner to meet customer demand.
• Ensures the welfare, safety, and security of employees, store locations, and overall store operations.
• Manages staff schedules to meet manpower requirements across various shifts and store activities.
• Coordinates with Team Leaders or Supervisors to balance manpower schedules and implement necessary staff movements.
• Oversees cashiering and operational fund management, ensuring standard funds are available and bank deposits and sales reporting comply with company policies.
• Maintains product expertise and prepares coffee beverages according to approved standards and processes.
• Manages cleanliness, sanitation, food and beverage safety, equipment functionality, and supply availability for efficient store operations.
• Ensures the workspace and store are well-maintained and coordinates repairs, refurbishments, and maintenance to uphold brand standards.
• Implements company policies, procedures, protocols, and any updates introduced by the company.
• Facilitates incident investigations involving employees or store operations in coordination with the lessor.
• Administers employee-related reports and documents, including benefits, Daily Time Records, pay slips, and uniforms.
• Supports marketing promotions, store events, and educates staff on related activities.

Skills:

• Hands-on experience with professional coffee machines.
• Good listening and communication skills.
• Proficient in using POS machines.
• Attention to detail.
• In-depth knowledge of coffee.
• Customer-centric.
• Proficient with Microsoft Office tools such as Excel, Word, and Google Sheets etc.
• Strong organizational skills.
• Good mathematical skills.
• Time management skills
• Team collaboration
• Works with honesty and Integrity
• Data analysis
• Analytical and Problem-Solving Skills
• Conflict Resolution

Qualifications:

• At least one (1) year of experience as a Supervisor in a restaurant, coffee shop, or equivalent food and beverage establishment.
• Barista experience is a plus; a certificate in Food and Beverage Service is an advantage.
• Amenable to working flexible and extended operational hours as needed and overseeing different store locations.
• Able to structure and analyze qualitative and quantitative data to draw meaningful insights.
• Willing to be assigned to Caloocan City, Quezon City, and Valenzuela City branches.

Job Type

Employee status : Full-time