Store Supervisor

Pickup Coffee; Commerce (CA); On-site; USD 3,900 - 6,200; Full time

Job summary

Pickup Coffee is seeking a Store Supervisor to oversee daily operations at multiple locations, ensuring a customer-centric and efficient environment. You will lead Baristas, coach performance, and maintain brand standards across service, safety, and quality.

The role involves coordinating staff schedules, training, and supporting promotions, with focus on incident handling and reporting, and ensuring smooth cashiering and financial processes.

Qualifications

• Minimum 1 year of experience as a Supervisor in a restaurant, coffee shop, or equivalent food and beverage establishment.
• Barista experience is a plus; a certificate in Food and Beverage Service is an advantage.
• Amenable to working flexible and extended operational hours as needed and overseeing different store locations.

Responsibilities

• Oversees overall store operation to ensure a successful, efficient, and customer-centric store environment.
• Supervises Baristas to ensure store integrity and compliance with company standards.
• Provides guidance, coaching, and motivation to empower team members to achieve development and team goals.
• Identifies Barista performance challenges, coaches their performance, and monitors progress for continuous improvement.
• Supervises Baristas to ensure products are served with friendly, individualized service and educates customers about premium beverages and foods.
• Trains and oversees Baristas to ensure products are prepared to approved standards and in a timely manner.
• Ensures welfare, safety, and security of employees, store locations, and operations.
• Manages staff schedules to meet manpower requirements across shifts and store activities.
• Coordinates with Team Leaders to balance manpower schedules and staff movements.
• Oversees cashiering and fund management, ensuring standard funds, deposits, and sales reporting comply with policies.
• Maintains product knowledge and prepares beverages according to standards and processes.
• Manages cleanliness, sanitation, safety, equipment functionality, and supply availability.
• Maintains workspace and stores per brand standards; coordinates repairs and maintenance.
• Implements company policies and updates.
• Facilitates incident investigations in coordination with the lessor.
• Administers employee reports including benefits, time records, pay slips, and uniforms.
• Supports marketing promotions and store events and educates staff on related activities.

Skills

Hands-on coffee machines

Communication skills

POS machines

Attention to detail

Coffee knowledge

Customer-centric

Microsoft Office

Organizational skills

Time management

Team collaboration

Honesty and integrity

Data analysis

Analytical problem solving

Conflict resolution

Education

Certificate in Food and Beverage Service

Tools

POS systems

Microsoft Excel

Google Sheets

Job description

Operations

Store Supervisor

Genber Commerce Building, Parian, Calamba | Full-time

About the role

Oversees the overall store operation to ensure a successful, efficient, and customer-centric store environment.

Supervises the performance of Baristas to ensure store integrity and compliance with company standards.

Provides guidance, coaching, and motivation to empower team members to achieve individual development and team goals.

Key Responsibilities:

• Identifies Barista performance challenges, provides assistance, coaches their performance, and monitors the progress of their skillset and capabilities for continuous improvement.
• Supervises Baristas to ensure all products are served with friendly, individualized customer service and educates customers about premium beverage and food items.
• Trains and oversees Baristas to ensure products are prepared according to approved standards and in a timely manner to meet customer demand.
• Ensures the welfare, safety, and security of employees, store locations, and overall store operations.
• Manages staff schedules to meet manpower requirements across various shifts and store activities.
• Coordinates with Team Leaders or Supervisors to balance manpower schedules and implement necessary staff movements.
• Oversees cashiering and operational fund management, ensuring standard funds are available and bank deposits and sales reporting comply with company policies.
• Maintains product expertise and prepares coffee beverages according to approved standards and processes.
• Manages cleanliness, sanitation, food and beverage safety, equipment functionality, and supply availability for efficient store operations.
• Ensures the workspace and store are well-maintained and coordinates repairs, refurbishments, and maintenance to uphold brand standards.
• Implements company policies, procedures, protocols, and any updates introduced by the company.
• Facilitates incident investigations involving employees or store operations in coordination with the lessor.
• Administers employee-related reports and documents, including benefits, Daily Time Records, pay slips, and uniforms.
• Supports marketing promotions, store events, and educates staff on related activities.

Skills:

• Hands-on experience with professional coffee machines.
• Good listening and communication skills.
• Proficient in using POS machines.
• Attention to detail.
• In-depth knowledge of coffee.
• Customer-centric.
• Proficient with Microsoft Office tools such as Excel, Word, and Google Sheets etc.
• Strong organizational skills.
• Good mathematical skills.
• Time management skills
• Team collaboration
• Works with honesty and Integrity
• Data analysis
• Analytical and Problem-Solving Skills
• Conflict Resolution

Qualifications:

• At least one (1) year of experience as a Supervisor in a restaurant, coffee shop, or equivalent food and beverage establishment.
• Barista experience is a plus; a certificate in Food and Beverage Service is an advantage.
• Amenable to working flexible and extended operational hours as needed and overseeing different store locations.
• Able to structure and analyze qualitative and quantitative data to draw meaningful insights.
• Willing to be assigned to Calamba City, Cabuyao City, and Santa Rosa City branches.

Job Type

Employee status : Full-time