Store Supervisor

Butter Pecan Bakeshop; Emeryville (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Butter Pecan Bakeshop is seeking a Store Supervisor for its San Francisco Bay Area stores. This full-time, on-site role focuses on managing daily store operations, supervising staff, and ensuring outstanding customer service.

Responsibilities include cash handling, inventory checks and promoting the brand's fresh, homemade cookies. Strong supervisory and communication skills are essential for success.

Qualifications

• Strong supervisory and team leadership abilities.
• Excellent interpersonal and communication skills.
• Customer-focused mindset with problem-solving skills.
• Experience in retail, food service or hospitality environments.
• Ability to supervise staff and manage shifts.

Responsibilities

• Oversee opening and closing procedures for the store.
• Manage cash handling and conduct inventory checks.
• Ensure product presentation, cleanliness and safety standards.
• Lead and support staff on shift and coordinate tasks.
• Monitor customer satisfaction and address service issues.
• Train new staff and support promotional activities.
• Collaborate with management to enforce policies.

Skills

Team leadership

Delegation

Performance monitoring

Interpersonal skills

Communication skills

Customer service mindset

Problem-solving

Retail / food service experience

Education

High school diploma or equivalent

Job description

Company Description

Butter Pecan Bakeshop is a cookie shop specializing in buttery, handmade cookies that evoke nostalgic, homemade flavors. With 10 classic flavors and 2 rotating monthly flavors, the shop offers Southern classics like Brown Butter Pecan, Banana Pudding, and Tea Cake alongside childhood favorites such as Cookies and Cream and Birthday Cake. The company serves customers through multiple locations across the San Francisco Bay Area, as well as nationwide shipping. Butter Pecan Bakeshop also partners with delivery platforms like DoorDash to make its cookies easily accessible to local customers.

Role Description

The Store Supervisor is a full-time, on-site role based in the San Francisco Bay Area. This role oversees daily store operations, including opening and closing procedures, cash handling, inventory checks, product presentation, and maintaining cleanliness and safety standards. The Store Supervisor leads and supports team members on shift, coordinates staffing and task assignments, and ensures consistent, high-quality customer service. Responsibilities include monitoring customer satisfaction, resolving service issues, training new staff, and supporting promotional activities to drive store performance. The role also collaborates with management to implement company policies and maintain a positive, efficient work environment.

Qualifications

• Candidates should possess strong supervisory skills, including team leadership, delegation, and performance monitoring.
• Candidates should possess excellent interpersonal skills and the ability to build positive relationships with customers and team members.
• Candidates should possess effective communication skills for clear instructions, feedback, and customer interactions.
• Candidates should possess a customer service mindset with a focus on customer satisfaction and problem-solving.
• Previous experience in retail, food service, or hospitality, with responsibility for staff or shift supervision, is preferred.
• Ability to stand for extended periods, handle a fast-paced environment, and perform basic math for transactions and inventory.
• Availability to work a flexible schedule, including weekends, evenings, and holidays, as needed.
• High school diploma or equivalent required; additional training in hospitality or business is a plus.