Senior Store Operations Manager

Insomnia Cookies; San Francisco (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Competitive base + quarterly bonus

Monthly cellphone stipend

Medical, dental, vision & more

401K with matching

Paid vacation, Insomniac Days, Sick时间

Free cookies, swag

Job summary

Insomnia Cookies is seeking a Senior Store Operations Manager to oversee the San Francisco & East Bay bakeries. You will lead multiple locations, build teams, foster culture, and ensure consistent brand execution across sites with a focus on service, quality, and profitability.

You will hire and develop hourly staff, drive strong hospitality, and mentor Assistant Bakery Operations Managers. The role requires open availability for late shifts and travel between locations within the portfolio.

Qualifications

• 3+ years of management/leadership experience in high volume hospitality, restaurant, or retail

Responsibilities

• Oversee day-to-day operations across 2+ bakery locations, ensuring brand, service, and quality standards
• Hire, coach, and develop a diverse part-time hourly staff across multiple locations
• Lead service components including food quality, customer service, cleanliness, and store appearance
• Maintain a strong culture of excellence across all managed bakeries
• Manage inventory, labor, and cost controls across stores
• Analyze P&L and performance data to identify trends and share best practices

Skills

Leadership

Multi-unit management

Customer service

People management

Hospitality

Emotional intelligence

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

POS software

Job description

ABOUT THE ROLE:

At Insomnia Cookies, warm cookies are just the beginning.

As a Senior Store Operations Manager, overseeing San Francisco & East Bay you’rethe steady hand across multiple bakeries,buildingthe teams, culture, and consistency that make our bakeries run night after night. Overseeing multiple bakeries,you'llbring your hospitality instincts and business acumen to every location, developingbakery teamstodeliver the experience that keeps our fans coming back.

Our bakeries move fast, especially after the rest of the world has called it a night. This role is for ambitious, high-performing leaders ready to step up from running one great bakery to building something bigger,the kind of opportunity that offers real training, mentorship, and a clear path toward multi-unit leadership.

If you love developing great people, thrive on the energy of a growing business, and want your fingerprints on the success of more than one bakery,you'llfit right in.

Check out some of our content videos to learn more!

Who We Are!

$70,000 - $75,000 a year

Sweet Position Perks:

• Acompetitive base +quarterlybonus compensation package.

• Monthlycellphonestipend.

• Comprehensive benefits coverage that includes medical, dental, vision &more.

• 401K withcontributionmatch.

• Paid vacation, Insomniac Days and Sick Time

• Free cookies, awesome swag and so much more!

Job Duties & Position Focus:

Oversee day-to-day operations across 2 or more bakery locations, ensuring consistent execution of brand, service, and quality standards at every site.

Hire, coach, and develop a diverse part-time hourly staff across multiple locations, building bench strength and succession pipelines

• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team at each location.

• Establish and reinforce a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance across all managed bakeries, while supportingprofessionalgrowth and opportunity for all team members.

• Manage and audit inventory, labor, and cost controls across multiple stores,identifyingand resolvingoperational gaps between locations.

• Understanding and analysis oftheirbakeries’P&L and otherperformance data across bakeries toidentifytrends, share best practices, and drive consistent results across the portfolio.

• Create and drive in-store recognition programs/contests across all managed bakeries.

• Serve as a key point of escalation and mentor for Assistant Bakery Operations Managers and Shift Leads, providing coaching and operational support.

• Address employee relationsmattersacross managed locations, addressing performance and conduct concerns proactively and consistently.

• Serve as a hands-on leader and role model by supporting the team and confidently performing any operational role as business needs require.

• Bring marketing strategies and campaigns to life, shaped to fit your market.

What we seek:

• 3+ years of management/leadership experience inhigh volumehospitality, restaurant, or retail, including experience overseeing multiple locations or a multi-unit environment

• Open availabilityto workin-bakery,at least2-3late shifts(until 2 or 3am)throughout the latter part of the week (Thurs-Sun)and someopening shifts,splitting time between managed locations

• Comfortable working single coverage during off-peak shifts

• People-firstleadership style with a player-coach mentality when it comes to day-to-day management of the business

• Strong emotional intelligence and conflict resolution skills, with experience addressing and de-escalating employee issues calmly and fairly

• Proven ability to manage and prioritize across multiple locationswhileincreasing performance standards

• An innate sense of true hospitality and ability to deliver exceptional customer service to all guests

• A solid technical acumenregardingrestaurant/retail business software,proficiencywith MS Outlook, Excel, MSTeamsand prior experience hiring employees using an Applicant Tracking System

• Understanding of all restaurant food safety standards,elements,andcompliance

Physical and Other Requirements

• Ability to safely lift and move up to 50lbs

• Ability to stand and/or walk for extended periods

• Ability to bend/reach, bend, kneel, and stoop to access ovens, storage, and display cases

• Manual dexterity tooperatecommercial baking and food prep equipment

• Tolerance for exposure to varying temperatures, including heat from commercial ovens

• Ability to work in a fast-paced environment with frequent interruptions

• Ability to travel between managed locations

• Ability towork nights and weekends