Store Stock & Customer Service Pro

Michaels Stores; Lakewood (CO); On-site; USD 2,088,000 - 2,438,000; Full time

Job summary

Michaels Stores in Lakewood, CO is seeking a store team member to provide friendly service, help shoppers locate products, and ensure quick, accurate checkout. You will participate in unloading trucks, stocking, and planograms while supporting omnichannel programs like BOPIS and SFS. Cross-training in Custom Framing is available and encouraged.

The role requires standing and lifting, with shifts including nights and weekends. Base pay is posted with benefits eligibility.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and move throughout the store.
• Cash handling to standards required.
• Cross trained in Custom Framing selling and production.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on Rewards program and Private Label Credit Card enrollments.
• Educate customers on VOC survey.
• Assist with Omni channel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Support store recovery, merchandise returns, and in-stock conditions.
• Maintain SOPs and company policies; promote a positive store image.

Skills

Retail experience

Customer service

Cash handling

Framing knowledge

Job description

Michaels Stores in Lakewood, CO is seeking a store team member to provide friendly service, help shoppers locate products, and ensure quick, accurate checkout. You will participate in unloading trucks, stocking, and planograms while supporting omnichannel programs like BOPIS and SFS. Cross-training in Custom Framing is available and encouraged.

The role requires standing and lifting, with shifts including nights and weekends. Base pay is posted with benefits eligibility.