Store Shopper

Wegmans; Westwood (MA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Paid time off (PTO)

Higher premium pay rates for overtime/

Health care benefits

401(k) retirement plan with match

Scholarship program

LiveWell wellness program

Job summary

Wegmans in-store roles involve using technology to fulfill customer orders and stage them for curbside pickup. You will communicate with customers through an app, bag items carefully, and manage substitutions and payments in a fast-paced environment.

We emphasize customer service experience, the ability to work independently, and strong communication skills. Wegmans offers competitive compensation, comprehensive benefits, and meaningful perks within a support-focused team.

Qualifications

• Experience in customer service, preferably in food service, grocery or retail.
• Ability to use a company-issued device to manage orders and communicate with customers.
• Strong verbal and written communication skills.
• Ability to work independently.

Responsibilities

• Utilize technology to communicate with and fulfill customer orders
• Accurately and efficiently fulfill customer orders and stage them in fulfillment area
• Properly handle all product, including properly bagging items to reach the customer
• Make appropriate substitutions as needed and process payments
• Maintain a clean, organized and well-stocked workspace
• May be expected to carry out other customer service duties within the store, as needed, including running a register

Skills

Customer service

Communication

Independence

Technology literacy

Job description

At Wegmans we are committed to providing our customers with fast, efficient, and convenient options for their grocery shopping.Our curbside pick-up is a fast-growing area of our business. As an in-store shopper, you will utilize the latest technology to engage with customers through an app, shopping their orders and staging them for pickup.If you are passionate about working in a fast-paced environment and giving customers the freshest and best quality products out there, this could be the role for you!

What You'll Do

• Utilize technology to communicate with and fulfill customer orders
• Accurately and efficiently fulfill customer orders and stage them in fulfillment area
• Properly handle all product, including properly bagging items to reach the customer
• Make appropriate substitutions as needed and process payments
• Maintain a clean, organized and well-stocked workspace
• May be expected to carry out other customer service duties within the store, as needed, including running a register

Requirements

• Customer service experience, preferably in a food service, grocery or retail setting
• Ability to use a company-issued device to manage orders and communicate with customers
• Strong verbal and written communication skills
• Ability to work independently

At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.

Comprehensive benefits*

1. Paid time off (PTO) to help you balance your personal and work life
2. Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
3. Health care benefits that provide a high level of coverage at a low cost to you
4. Retirement plan with a 401(k) match
5. A generous scholarship program to help employees meet their educational goals
6. LiveWell Employee & Family program to support your emotional, work-life and financial wellness

Our employees have put us high on Fortune 100 Best Companies to Work For list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.

*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.

Collective customer service experience, internally and/or externally preferably in a food service, grocery or retail setting; The physical demands of this work are classified as medium. Work includes standing and walking for up to 4 hours without a break, pushing a shopping cart, repetitive hand and arm movements, including using a computer, smart device and telephone. There is frequent reaching, including reaches above shoulder height, occasional to frequent bending, along with continuous interaction with customers and coworkers in a fast paced environment. The average weight range of items lifted is 5-20 pounds, with a maximum weight lifted of 45 pounds occasionally. May receive assistance with heavy items, if available. Upper extremity repetition is moderately high, and trunk movement involves moderate to moderately high twisting, bending and pivoting. May be exposed to various allergens (things that may cause an allergic reaction). The work environment is mostly indoors and involves exposure to cold (33° - 55°) and freezing (0° - 20°) temperatures. The work environment also involves seasonal outdoor temperatures and weather. Basic tools and equipment used included a shopping cart, utility cart, shopping bags, computer, smart device, telephone, printer, cash register, and common office-related items.