Store Shift Supervisor - Full Time

Pet Supplies Plus 4007; Wilmington (NC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Health insurance

Paid time off

Employee discounts

Career growth

Job summary

Pet Supplies Plus 4007 in Wilmington, NC seeks a Store Shift Supervisor to lead the team during your shift and ensure every neighbor has a friendly, efficient shopping experience.

You will assist customers, handle transactions, support daily operations, and maintain a clean store. This role requires 2+ years of retail experience, strong customer service, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• 2+ years of retail experience.
• Strong customer service and sales skills.
• Basic proficiency with Microsoft Office or similar tools.

Responsibilities

• Lead the team during your shift to ensure a neighborly experience for every customer.
• Assist customers with product selection and provide recommendations.
• Process transactions, support the register, and handle returns or issues.
• Place and manage special orders and online order fulfillment.
• Reconcile cash drawers and complete end-of-day procedures.
• Maintain a clean, safe, and organized store environment.

Skills

Retail leadership

Customer service

Communication

Multi-tasking

Tools

Microsoft Office

Job description

Benefits:

• Be a part of a neighborly, community focused team
• Competitive Pay
• Career Growth & Advancement Opportunities
• Employee discounts
• Health insurance
• Paid time off

Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we! If you are a paws-on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood.

As a Store Shift Supervisor, you are pawsitively passionate about people and their pets. You will help lead the team during your shift, ensuring every neighbor has an exceptional, neighborly experience while keeping daily operations running smoothly.

What You’ll Do

• Deliver pawsitively exceptional, neighborly service by helping a pet parent pick the perfect toy for a lab who loves to fetch
• Show a fourth grader how to test their fish tank water, all while creating a fun, welcoming experience
• Support daily operations and help ensure a smooth, efficient shift
• Assign tasks and help team members manage priorities and time
• Assist customers with product selection and provide recommendations
• Process transactions, support the register, and handle returns or issues
• Place and manage special orders and online order fulfillment
• Reconcile cash drawers and complete end-of-day procedures
• Maintain a clean, safe, and organized store environment
• Step in to support the team wherever needed during busy periods

You May Be a Great Fit If You

• Are a reliable, hands-on leader who leads by example
• Have strong customer service and communication skills
• Are organized and able to manage multiple tasks at once
• Thrive in a fast-paced, team-oriented environment
• Enjoy working with pets and people

Requirements and Responsibilities

• 2+ years of retail experience
• Strong customer service and sales skills
• Basic proficiency with Microsoft Office or similar tools
• Ability to stand, bend, stoop, twist, and move for extended periods of time
• Ability to lift up to 65 lbs
• Ability to climb ladders and perform physical store tasks
• Reliable transportation and ability to work flexible schedules (evenings, weekends, holidays)
• Must be 18+ years old and able to meet hiring requirements set by the local franchise owner