Store Shift Supervisor

Pet Supplies Plus 4242; Pasadena (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Pet Supplies Plus 4242 in Pasadena, Texas is seeking a passionate Store Shift Supervisor to lead our team and ensure an exceptional experience for customers and their pets. The ideal candidate will have at least 2 years of retail experience and exemplary customer service skills.

In this role, you will be responsible for daily operations, supporting your team, and ensuring the store environment is clean and organized. A flexible schedule and the ability to handle physical tasks are essential, along with a love for pets.

Qualifications

• 2+ years of retail experience.
• Strong customer service and sales skills.
• Ability to work flexible schedules, including evenings and weekends.

Responsibilities

• Lead the team during shifts to ensure exceptional customer service.
• Support daily operations and manage tasks efficiently.
• Assist customers with product selections and handle transactions.

Skills

Customer service

Communication skills

Leadership

Organizational skills

Tools

Microsoft Office

Job description

Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we! If you are a paws‑on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood.

As a Store Shift Supervisor, you are pawsitively passionate about people and their pets. You will help lead the team during your shift, ensuring every neighbor has an exceptional, neighborly experience while keeping daily operations running smoothly.

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

What You’ll Do

• Deliver pawsitively exceptional, neighborly service by helping a pet parent pick the perfect toy for a lab who loves to fetch
• Show a fourth grader how to test their fish tank water, all while creating a fun, welcoming experience
• Support daily operations and help ensure a smooth, efficient shift
• Assign tasks and help team members manage priorities and time
• Assist customers with product selection and provide recommendations
• Process transactions, support the register, and handle returns or issues
• Place and manage special orders and online order fulfillment
• Reconcile cash drawers and complete end‑of‑day procedures
• Maintain a clean, safe, and organized store environment
• Step in to support the team wherever needed during busy periods

You May Be a Great Fit If You

• Are a reliable, hands‑on leader who leads by example
• Have strong customer service and communication skills
• Are organized and able to manage multiple tasks at once
• Thrive in a fast‑paced, team‑oriented environment
• Enjoy working with pets and people

Requirements and Responsibilities

• 2+ years of retail experience
• Strong customer service and sales skills
• Basic proficiency with Microsoft Office or similar tools
• Ability to stand, bend, stoop, twist, and move for extended periods of time
• Ability to lift up to 65 lbs
• Ability to climb ladders and perform physical store tasks
• Reliable transportation and ability to work flexible schedules (evenings, weekends, holidays)
• Must be 18+ years old and able to meet hiring requirements set by the local franchise owner