Store Shift Supervisor

Pet Supplies Plus 4074; Millcreek Township (PA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Dental insurance

Paid time off

Job summary

Pet Supplies Plus 4074 is seeking a Store Shift Supervisor to lead a neighborly, pet-focused team on daily shifts in Millcreek Township, PA. You will guide associates, ensure smooth operations, and deliver a high-quality customer experience with a focus on service and efficiency.

The role requires retail experience, strong communication, and the ability to manage multiple tasks in a fast-paced environment. You’ll be part of a community-focused team offering growth opportunities and

Qualifications

• 2+ years of retail experience
• Strong customer service and sales skills
• Ability to stand, walk, bend, and lift up to 65 lbs

Responsibilities

• Lead the team during shifts to ensure neighborly service
• Assist customers with product selection and recommendations
• Process transactions and support register operations
• Manage daily store tasks and prioritize duties
• Place and track special orders and online orders
• Reconcile cash drawers and perform end-of-day procedures
• Maintain a clean, safe, and organized store environment
• Support team during busy periods as needed
• Ensure smooth, efficient shift operations
• Provide a positive, pet-friendly shopping experience

Skills

Customer service

Team leadership

Communication

Time management

Tools

Microsoft Office

Job description

Benefits:

• Be part of a neighborly, community-focused team
• Career Growth & Advancement Opportunities
• Competitive Pay
• Pet-First, People-First Environment
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off

Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we! If you are a paws-on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood.

As a Store Shift Supervisor, you are pawsitively passionate about people and their pets. You will help lead the team during your shift, ensuring every neighbor has an exceptional, neighborly experience while keeping daily operations running smoothly.

What You’ll Do

• Deliver pawsitively exceptional, neighborly service by helping a pet parent pick the perfect toy for a lab who loves to fetch
• Show a fourth grader how to test their fish tank water, all while creating a fun, welcoming experience
• Support daily operations and help ensure a smooth, efficient shift
• Assign tasks and help team members manage priorities and time
• Assist customers with product selection and provide recommendations
• Process transactions, support the register, and handle returns or issues
• Place and manage special orders and online order fulfillment
• Reconcile cash drawers and complete end-of-day procedures
• Maintain a clean, safe, and organized store environment
• Step in to support the team wherever needed during busy periods

You May Be a Great Fit If You

• Are a reliable, hands-on leader who leads by example
• Have strong customer service and communication skills
• Are organized and able to manage multiple tasks at once
• Thrive in a fast-paced, team-oriented environment
• Enjoy working with pets and people

Requirements and Responsibilities

• 2+ years of retail experience
• Strong customer service and sales skills
• Basic proficiency with Microsoft Office or similar tools
• Ability to stand, bend, stoop, twist, and move for extended periods of time
• Ability to lift up to 65 lbs
• Ability to climb ladders and perform physical store tasks
• Valid Driver's License and ability to work flexible schedules (evenings, weekends, holidays)
• Must be 18+ years old and able to meet hiring requirements set by the local franchise owner