Store Shift Lead — Customer Service & Operations

AnimalKind; Raleigh (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) retirement plan

Telehealth Insurance

Job summary

AnimalKind in Raleigh, NC is seeking a reliable Shift Leader to oversee daily store operations and guide a team through busy shifts. You will ensure tasks are completed efficiently, maintain safety and cleanliness, and deliver outstanding customer service.

The role requires strong leadership, excellent communication, and the ability to multitask in a fast-paced environment. Shift hours are Tuesday through Saturday, 2 PM to 6 PM, with benefits including a 401(k) plan and telehealth insurance.

Qualifications

• Minimum 1 year of experience as a shift leader or in a leadership role.
• Strong leadership and communication skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software such as Microsoft Office and POS systems.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Oversee the daily operation of the store, including managing and leading a team of employees.
• Ensure tasks are completed efficiently and to the highest standards, including maintaining a clean and organized store and adhering to safety protocols.
• Provide excellent customer service, including assisting customers with questions and needs and handling complaints and concerns.
• Monitor and maintain inventory levels, including ordering and restocking as needed.
• Complete daily financial and operational tasks, such as reconciling the register and completing shift reports.
• Other duties as assigned.

Skills

Leadership

Communication

Multitasking

Customer Service

Time Management

Tools

Microsoft Office

POS systems

Job description

AnimalKind in Raleigh, NC is seeking a reliable Shift Leader to oversee daily store operations and guide a team through busy shifts. You will ensure tasks are completed efficiently, maintain safety and cleanliness, and deliver outstanding customer service.

The role requires strong leadership, excellent communication, and the ability to multitask in a fast-paced environment. Shift hours are Tuesday through Saturday, 2 PM to 6 PM, with benefits including a 401(k) plan and telehealth insurance.