Store Service Manager

ORW USA INC; Oakland (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

PTO & Holidays

Employee discounts

Uncapped monthly commission

Job summary

ORW USA INC in Oakland, CA is seeking an Automotive Service Manager to lead the service department, guide technicians, and ensure high-quality aftermarket work. You will oversee scheduling, inspections, and customer communications to deliver outstanding service.

The role offers uncapped monthly commission, full-time hours, and benefits including medical, dental, vision, 401(k), PTO, and employee discounts, with focus on safety, productivity, and continuous improvement.

Qualifications

• 3+ years of experience in automotive service environment including suspension, alignments, and accessory installations.
• Proven leadership skills in a team setting with delegation and coaching.
• Strong customer communication and service skills.

Responsibilities

• Lead, supervise, and develop technicians across all skill levels through coaching, onboarding, training, and performance feedback in diagnostics, installations, and repairs.
• Manage daily workflow, assign tasks, and monitor timelines to ensure efficient operations and timely service delivery.
• Conduct final inspections on completed repairs/installations to ensure safety and adherence to standards.
• Deliver an exceptional customer experience by setting clear expectations, communicating proactively, and resolving concerns promptly.
• Partner with Sales Associates and Parts teams to support customer upgrades, custom builds, and special projects.

Skills

Leadership

Customer service

Scheduling

Team coaching

Education

ASE Certifications

Tools

Alignment machines

Wheel balancers

Diagnostic tools

Job description

Hourly Pay + Uncapped Monthly CommissionNo Flat Rate • No Flag Hours • Lead a High-Performing TeamJoin the 4WP & ORW Team!If you're passionate about lifted trucks, Jeeps, and off-road performance, this is your opportunity to lead a skilled team, work on exciting custom builds, and help customers bring their vision to life.Why Join UsUncapped Monthly commission opportunityMedical, dental, and vision benefits, plus 401(k)Paid Time Off & Holiday PayCareer growth opportunitiesEmployee Discounts on products & accessoriesWork with lifted trucks, Jeeps, suspension systems, wheels and tires, lighting, bumpers, winches, and other off-road accessoriesAs the Automotive Service Manager, you will lead the service department’s operations, overseeing a team of technicians and ensuring the successful execution of all aftermarket installations and vehicle services. You’ll be responsible for delivering exceptional customer experience while maintaining productivity, quality control, and safety standards. This role combines technical expertise with team leadership, scheduling, workflow optimization, and a commitment to continuous improvement.Responsibilities:Lead, supervise, and develop technicians across all skill levels by providing coaching, onboarding, training, and performance feedback in diagnostics, installations, and repairs.Manage daily workflow, assign tasks, and monitor timelines to ensure efficient operations and timely service deliveryConduct final inspections on completed repairs/installations to ensure accuracy, safety, and adherence to company and manufacturer standardsServe as a point of contact for customers regarding service estimates, job status, timelines, and recommendationsDeliver an exceptional customer experience by setting clear expectations, communicating proactively, and resolving concerns promptly and professionallyPartner with Sales Associates and Parts teams to support customer upgrades, custom builds, and special projectsMaintain accurate and up-to-date records of work orders, estimates, parts usage, and labor hoursUtilize shop technology and equipment, including scheduling systems, inventory tools, diagnostic equipment, and alignment machines (e.g., Hunter Hawkeye).Monitor and improve shop performance by identifying opportunities to increase productivity, reduce turnaround times, and enhance operational efficiencyEnforce safety standards and use of PPE (gloves, glasses, hearing protection, etc.)Ensure team compliance with all OSHA, EPA, and company policiesMaintain a clean, organized, and secure shop environmentQualifications:3+ years of experience in an automotive service environment, including suspension, alignments, and accessory installationsValid driver’s license with no major violations and have at least five years of driving experienceDemonstrated leadership skills in a team setting, including delegation, coaching, and problem-solvingWorking knowledge of alignment machines, wheel balancers, and diagnostic toolsStrong customer communication and service skillsAbility to lift up to 50 lbs., team lift up to 100 lbs., and perform physical labor in a service bay environmentPreferred:Experience managing or supervising a retail service department or automotive shopASE Certifications and/or completion of an automotive trade school or technical programKnowledge of Jeep, truck, off-road, and aftermarket performance products and accessoriesWork Environment:Retail store service department and automotive workshop environment with vehicle lifts, workbenches, moving vehicles, and related equipment.Work includes movement around vehicles, working in various physical positions including balancing, stooping, kneeling, reaching, and lifting, and the safe operation of power tools and test equipment. May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions.This is a full-time position and requires availability to work retail business hours, including weekends.This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the organization's ongoing needs.CompensationBase Pay Range: $70,304.00– 80,000 Annual Salary Estimated Total Compensation: $70,304,000 – $105,000 annually (includes base pay and average commission. Actual earnings may vary based on performance)ORW | 4WP is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.Compensation is based on location, experience, skills, and qualifications. Total compensation includes a commission plan.Employment is contingent upon successful completion of a background check and Motor Vehicle Record review. We participate in E-Verify