Store Service Manager (36938)

Orw Usa; Tampa (FL); On-site; USD 72,000 - 122,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Holiday pay

Career growth

Employee discounts

Uncapped commission

Job summary

ORW | 4WP in Tampa, FL is seeking an Automotive Service Manager to lead the service department and oversee technicians, ensuring top-quality aftermarket installations and vehicle services. This role combines leadership with hands-on technical oversight in a busy retail workshop environment.

You will drive productivity, safety, and customer satisfaction while coordinating with Sales and Parts for upgrades and projects; this role blends technical leadership with daily scheduling, continuous

Qualifications

• 3+ years in automotive service with suspension and installations.
• Valid driver’s license with clean record.
• Proven leadership skills in a team setting.
• Experience with alignment machines and diagnostic tools.

Responsibilities

• Lead, supervise, and develop technicians with coaching and training.
• Manage daily workflow and schedule tasks to ensure timely service.
• Inspect completed repairs for safety and quality.
• Serve as primary contact for service estimates and updates.
• Deliver exceptional customer experience and resolve issues.
• Collaborate with Sales and Parts on upgrades and projects.
• Maintain records of work orders, parts, and labor hours.
• Ensure OSHA and safety compliance.

Skills

Leadership

Customer communication

Automotive service experience

Knowledge of alignment machines

Diagnostic tools

Physical stamina

Education

ASE Certifications

Tools

Hunter Hawkeye

Wheel balancers

Diagnostic tools

Job description

Job Details: Job Location: Tampa - 4WP #62 - Tampa , FL 33612, Salary Range: $31.00 - $57.00 Hourly, Job Category: Retail, Hourly Pay + Uncapped Monthly Commission

Estimated Total Compensation: $72,000 - $122,000 annually (includes base pay and average commission. Actual earnings may vary based on performance)

• No Flat Rate
• No Flag Hours
• Lead a High-Performing Team
• Earn More as You Grow

Join the 4WP & ORW Team!

Why Join Us

• Uncapped Monthly commission opportunity
• Medical, dental, and vision benefits, plus 401(k)
• Paid Time Off & Holiday Pay
• Career growth opportunities
• Employee Discounts on products & accessories
• Work with lifted trucks, Jeeps, suspension systems, wheels and tires, lighting, bumpers, winches, and other off-road accessories

As the Automotive Service Manager, you will lead the service department’s operations, overseeing a team of technicians and ensuring the successful execution of all aftermarket installations and vehicle services. You’ll be responsible for delivering exceptional customer experience while maintaining productivity, quality control, and safety standards. This role combines technical expertise with team leadership, scheduling, workflow optimization, and a commitment to continuous improvement.

Responsibilities:

• Lead, supervise, and develop technicians across all skill levels by providing coaching, onboarding, training, and performance feedback in diagnostics, installations, and repairs.
• Manage daily workflow, assign tasks, and monitor timelines to ensure efficient operations and timely service delivery
• Conduct final inspections on completed repairs/installations to ensure accuracy, safety, and adherence to company and manufacturer standards
• Serve as a point of contact for customers regarding service estimates, job status, timelines, and recommendations
• Deliver an exceptional customer experience by setting clear expectations, communicating proactively, and resolving concerns promptly and professionally
• Partner with Sales Associates and Parts teams to support customer upgrades, custom builds, and special projects
• Maintain accurate and up-to-date records of work orders, estimates, parts usage, and labor hours
• Utilize shop technology and equipment, including scheduling systems, inventory tools, diagnostic equipment, and alignment machines (e.g., Hunter Hawkeye).
• Monitor and improve shop performance by identifying opportunities to increase productivity, reduce turnaround times, and enhance operational efficiency
• Enforce safety standards and use of PPE (gloves, glasses, hearing protection, etc.)
• Ensure team compliance with all OSHA, EPA, and company policies
• Maintain a clean, organized, and secure shop environment

Qualifications:

• 3+ years of experience in an automotive service environment, including suspension, alignments, and accessory installations
• Valid driver’s license with no major violations and have at least five years of driving experience
• Demonstrated leadership skills in a team setting, including delegation, coaching, and problem-solving
• Working knowledge of alignment machines, wheel balancers, and diagnostic tools
• Strong customer communication and service skills
• Ability to lift up to 50 lbs., team lift up to 100 lbs., and perform physical labor in a service bay environment

Preferred:

• Experience managing or supervising a retail service department or automotive shop
• ASE Certifications and/or completion of an automotive trade school or technical program
• Knowledge of Jeep, truck, off-road, and aftermarket performance products and accessories

Work Environment:

• Retail store service department and automotive workshop environment with vehicle lifts, workbenches, moving vehicles, and related equipment.
• Work includes movement around vehicles, working in various physical positions including balancing, stooping, kneeling, reaching, and lifting, and the safe operation of power tools and test equipment. May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions.

This is a full-time position and requires availability to work retail business hours, including weekends.

This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the organization's ongoing needs.

ORW | 4WP is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.

Compensation is based on location, experience, skills, and qualifications. Total compensation includes a commission plan.

Employment is contingent upon successful completion of a background check and Motor Vehicle Record review. We participate in E-Verify