Store Service Manager

New Leaf Community Markets, Inc.; Capitola (CA); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Store Service Manager to lead operations and foster a positive team environment. This role requires a passion for food and exceptional customer service, ensuring that every guest has a memorable experience. You will partner with store leadership to oversee daily operations, maintain store conditions, and uphold safety standards. If you thrive in a collaborative atmosphere and are driven by values of community and sustainability, this opportunity is perfect for you. Join a team that values inclusivity and personal growth while making a difference in the community through responsible business practices.

Benefits

Comprehensive medical, dental, and vision insurance

401k plan

Paid Parental Leave

Lifestyle Scheduling

Public Transport Benefits

Paid Community Service Hours

30% discount at all locations

Qualifications

• Previous experience in customer service or retail is required.
• Supervisory experience is highly preferred.

Responsibilities

• Supervise store operations and staff, ensuring safety and customer service.
• Manage daily activities and support department managers.

Skills

Customer Service

Food Service

Retail Operations

Supervisory Skills

MS Office

POS Systems

Inventory Management

Education

High School Diploma or equivalent

Experience in Retail or Grocery

Tools

Box Knife

Scanner

Hand Truck

POS System

Job description

1212 New Capitola - New Leaf, Capitola, California, United States of America

Job Description

Posted Tuesday, December 17, 2024 at 11:00 AM | Expires Wednesday, January 1, 2025 at 10:59 AM

Who is New Leaf Community Markets?

New Leaf Community Markets opened its doors as a small cooperative in 1985 on the Westside of Santa Cruz. We learned early on, that the well-being of our guests, staff, and community starts with sustainable, locally-produced food. Farm-to-table all the way! We’ve partnered with open-minded producers who care as deeply about our people, the planet, and social justice as we do, from day one.

Our mission is to be a purveyor of good – from offering the best local and natural foods to taking care of our staff, community, and environment. We love what we do, and we know that it’s our passionate staff who make it all possible. We’re committed to taking care of our people by leading the way with progressive employment practices.

Every day, we work to create an atmosphere of openness, caring, trust, and fairness – a place where staff can thrive, and differences are celebrated. As a member of the New Leaf Community Markets team, you can count on an inclusive, friendly environment and a welcoming group of inspired individuals who love people, great food, and being a part of a community gathering place.

Ingredients You’ll Bring to the Table:

You love food and have the ability to create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests’ expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work.

You embody the spirit of New Leaf Community Market's core values: Community, Integrity, Sustainability, Quality, and Respect; and you are driven by our mission to nourish and sustain our community by using business as a force for change.

What’s on Your Plate:

Job Title: Store Service Manager

Department: Operations

Reports To: Store Manager

FLSA Status: Non-Exempt

Summary

Partners with store leadership to supervise general store operations and staff, including customer service, department conditions, food safety, and work safety. Functions as Manager on Duty (MOD) in the absence of the store leadership team. Provides exceptional customer service and contributes to a positive and collaborative team environment. This is a management position and is responsible for providing leadership in line with company values and promoting a positive and progressive work environment in alignment with our company mission, vision values, and policies.

Essential Duties and Responsibilities

• Person in charge of the store when assigned (MOD); supervises store staff and store operations and is responsible for overall activities and safety of all staff and customers in the store.
• Assists department managers and store leadership in managing and providing oversight to overall store operations. Assesses prioritizes, and delegates tasks and production. Prepares store for opening and closing.
• Provides coverage and support across the store as assigned and across all departments.
• Receives, shops, processes, prepares, and runs online customer orders out for pick-up via our specific online shopping software.
• Ensures consistency of store conditions. Partners with management to ensure all areas of the store are stocked, rotated, faced, and adhered to merchandising standards and category schematics.
• Conducts regular store walks to ensure consistent store conditions, including appearance, cleanliness, product availability, and staffing and service levels.
• Monitors, identifies, and takes action on facility maintenance issues throughout the interior and exterior of the store. Works in partnership with department manager and Support Office Facilities team.
• Supports store leadership team in ensuring staff members follow policies and procedures.
• Handles safety and security issues as they occur in the store, utilizing judgment and company guidelines.
• May support training store staff on store security procedures. Partners with functional area leaders from the Support Office as needed to ensure adherence to current local, state, and federal laws and company policies.
• Responds to staff and customer injuries, accidents, and emergencies per company policy, including incident documentation and insurance notification in partnership with HR and Work Safety team.
• Addresses customer incidents relating to food safety and product quality, per company policy. Monitors and manages product recall process as needed.
• Assists in receiving products at the store. Receives and unloads merchandise; checks quality, count, and condition. Maintains professional vendor relationships.
• May provide operational support to location committees including but not limited to Green Team, Work Safety, and others. May act as committee chairperson if needed.
• Plans for weekly ads, events, and holidays using tools and reports. Works with store management to understand and respond to current store trends.
• Maintains the organization, rotation, and cleanliness of storefront and back stock areas. Stocks and rotates products with attention to product quality and expiration dates.
• Performs other tasks and duties as assigned.

Supervisory Responsibilities

Demonstrates a solid understanding of supervisory responsibilities by company expectations and applicable laws. Partners with store leadership to provide oversight to all areas of the store.

Education and/or Experience

• Previous customer service, food service, retail, or grocery experience required.
• Knowledge of retail Operations programs and experience required.
• Previous supervisory experience highly preferred.
• Entry to mid-level proficiency with MS Office. Working knowledge of POS, inventory, or other retail-specific software is preferred.

Physical Demands

This position works at a Medium level. Required frequently and up to continuously to be on feet with a mix of standing and walking throughout the shift. Sitting is seldom required. Up to occasionally, dependent on location, required to climb stairs, step stools, and/or ladders. Continuously required to: lift 1-10 pounds; push/pull 1-10 pounds; use arms, hands, and wrists; grasping/squeezing. Frequently required to: lift 11-20 pounds; twist; reach at/above shoulder; reach below shoulder. Occasionally required to: carry 21-50 pounds; push/pull 11-20 pounds; bend/stoop; crouch/squat; reach at/above shoulder.

This position may require the use of the following tools and equipment: box knife, baler, scanner, hand truck, POS, conveyer belt, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping/janitorial and standard office equipment.

Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise levels, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and/or chemicals. By the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local laws, we will make reasonable accommodations to qualified applicants and employees with disabilities.

Why You’ll Love Working at New Leaf Community Markets

• Amazing Benefits Package – Including comprehensive medical, dental, vision, and 401k at 25 hours a week.
• Great earning potential with the opportunity for growth within our family of brands.
• Paid Parental Leave available.
• Lifestyle Scheduling.
• Public Transport Benefits.
• Paid Community Service Hours.
• 30% discount at all New Leaf Community Markets, Bristol Farms, and Lazy Acres Natural Market locations.

1212 New Capitola - New Leaf, Capitola, California, United States of America