Store Sales Manager

Mattress Firm Inc.; Tucson (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Excellent career growth opportunities

401(k) with employer matching

Medical, dental, prescription, and vision plans

Get paid on-demand

Employee discounts on Mattress Firm products

Job summary

Mattress Firm Inc. is seeking a Store Manager in the United States to lead the company's vision and achieve sales performance goals. The Store Manager will foster a compelling environment for team members, ensure excellent customer service, and drive KPI results.

This role includes managing staffing, conducting one-on-one meetings with associates, and overseeing all store operations. The position offers a competitive salary range of $70,000 - $90,000 per year and a variety of benefits, including career growth opportunities and 401(k) matching.

Qualifications

• Experience in a managerial role with a focus on sales and customer service.
• Strong communication skills and the ability to foster a collaborative environment.
• Ability to analyze sales reports and make staffing decisions based on data.

Responsibilities

• Lead store vision and achieve sales performance goals.
• Manage and develop associates through coaching and training.
• Conduct workforce management activities and maintain compliance with policies.
• Achieve individual store financial targets through effective execution.

Skills

Leadership

Sales performance management

Coaching and talent development

Workforce management

Business operations acumen

Customer service

Job description

Responsibilities

The store manager leads Mattress Firm's vision, Company Initiatives, and achieves sales performance goals by holding associates accountable for the execution of in‑store merchandising in multiple store units. In addition, the manager leads selling programs and drives related KPI results in multiple store units while supporting the omni‑channel experience. This individual ensures teams always put the customer at the center and creates a compelling and engaging environment for MFRM team members. As an effective coach, the Store Manager develops associates' skills and performance, fostering a collaborative and motivated team dedicated to achieving success.

New Hire Onboarding and Team Building

Conduct one‑on‑one meetings to gain a deep understanding of your team's motivations and personal/professional aspirations. Develop a comprehensive team "bio book" that grows alongside your team, evolving to incorporate new insights and knowledge as it is gained. Have 30–60–90‑day check‑ins with new team members to discuss progress and opportunities.

Workforce Management

Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools. Ensure company policies, including appearance and functionality standards, and state regulations are followed. Professional communication and representation of Company brand in all internal and external interactions. Follow Company procedures for product transfers to ensure proper documentation of inventory. Ability to plan strategically. Analyze company‑provided reporting to determine appropriate staffing levels for store location and partner with leadership to make staffing level changes.

Talent Development

Provide technical and product knowledge information to associates and customers, serve as subject‑matter expert. Analyze company‑provided reporting and identify skill gaps to address through coaching.

Business Operations and Acumen

Achieve or exceed individual store financial targets through effective execution and customer service at the store level. Ensure store execution of product merchandising, marketing and POP standards. Partner with marketing to plan, implement and monitor assigned store’s social media strategy to positively impact brand awareness and increase sales. Ensure timely opening and closing procedures. Manage stock inventory levels for assigned store and review merchandise flow, ensuring accurate stock. Follow all Company procedures on cash handling including acceptance of payment and deposit processes. Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing. Ability to stand or sit for 8+ hours at a time. Execute company initiatives and any other activities requested by the supervisor. Maintain awareness of competition, advertisements and services offered, develop strategies to counter. Conduct store‑level inventory process and research any discrepancies. Partner with leadership and corporate partners as needed. Lift, push or pull 50+ pounds.

Benefits

• Excellent career growth opportunities through on‑the‑job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation

Competitive pay range of $70,000 - $90,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. *Pay amount does not guarantee employment for any particular time. Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

Equal Opportunity Employment

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non‑discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect, integrity, customer focus and innovation.