Store Sales Manager

Mattress Firm; Troy (OH); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Mental health resources

Medical, dental, vision plans

Employee discounts on mattress sleep

Job summary

Mattress Firm is seeking a Store Manager to lead execution of in-store merchandising, drive sales targets, and support omni-channel initiatives. You will coach associates, ensure customer-centric experiences, and manage operational routines across one or more stores.

The role emphasizes optimizing staffing, inventory control, and adherence to company policies, while partnering with marketing to elevate brand presence and drive results.

Qualifications

• Must have leadership experience managing store teams.
• Proven ability to drive sales and in-store KPI performance.
• Experience with merchandizing standards and in-store execution.

Responsibilities

• Lead in-store merchandising and KPI achievement across multiple units.
• Develop and coach team members to improve performance and skills.
• Plan staffing levels and manage scheduling with Operations support.
• Collaborate with marketing on store campaigns and social media touchpoints.
• Oversee cash handling, invoicing, and compliance with company policies.

Skills

Store leadership

Customer service

Merchandising knowledge

Team coaching

Job description

Job Details

The store manager leads Mattress Firm's vision, company initiatives, and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. In addition, leads selling programs and driving related KPI results in multiple store units and supporting the omni-channel experience. This individual ensures teams always put the customer at the center and creates a compelling and engaging environment for MFRM team members. As an effective coach, the Store Manager develops associates' skills and performance, fostering a collaborative and motivated team dedicated to achieving success.

New Hire Onboarding and Team Building

• Conduct one-on-one meetings to gain a deep understanding of your team's motivations, aspirations, and personal/professional aspirations and develop a comprehensive team "bio book" that grows alongside your team, evolving to incorporate new insights.
• Have 30-60-90 day check‑ins with new team members to discuss progress and opportunities.

Workforce Management

• Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools.
• Ensure company policies, including appearance and functionality standards, and state regulations are followed.
• Professional communication and representation of Company brand in all internal and external interactions.
• Follow Company procedures for product transfers to ensure proper documentation of inventory.
• Ability to plan strategically.
• Analyze company provided reporting to determine appropriate staffing levels for store location and partner with leadership to make staffing level changes.

Talent Development

• Provide technical and product knowledge information to associates and customers, serve as subject matter expert.
• Analyze company provided reporting and identifying skill gaps to address through coaching.

Business Operations and Acumen

• Achieve or exceed individual store financial targets through effective execution and customer service at the store level.
• Ensure store execution of product merchandising, marketing and POP standards.
• Partner with marketing to plan, implement and monitor assigned store's social media strategy to positively impact brand awareness and increase sales.
• Ensure timely opening and closing procedures.
• Manage stock inventory levels for assigned store.
• Review merchandise flow for assigned store, ensuring accurate stock.
• Follow all Company procedures on cash handling including acceptance of payment and deposit processes.
• Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing.
• Ability to stand or sit for 8+ hours at a time.
• Execute company initiatives and any other activities requested by the supervisor.
• Maintain awareness of competition, advertisements and services offered, develop strategies to counter.
• Conduct store level inventory process and research any discrepancies. Partner with leadership and corporate partners as needed.
• Lift, push or pull 50+ pounds.

Benefits Included

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation

Competitive pay range of $58,000 to $70,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.
*Pay amount does not guarantee employment for any particular time.

Legal Authorization

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EEO/Vet/Disability

EOE/Vet/Disability