Store Sales Manager

Mattress Firm; Newport News (VA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, prescription, and vis

Get paid on-demand

Employee discounts on Mattress Firm

Job summary

Mattress Firm is seeking a Store Manager to lead the store's vision, drive sales performance, and coach a team to deliver exceptional customer experiences in Newport News and surrounding areas. You will oversee merchandising, staffing, and omni-channel initiatives while ensuring store policies and brand standards are upheld.

You will develop associates' skills, analyze sales reports to adjust staffing and product strategies, and collaborate with marketing to enhance brand awareness and drive

Qualifications

• Experience leading store teams and achieving sales targets.
• Experience with in-store merchandising and KPI results.
• Ability to plan strategically and analyze reporting.

Responsibilities

• Lead vision and initiatives across multiple stores.
• Drive selling programs and KPI results with accountability for associates.
• Support omni-channel experience and customer-centric store environment.
• Coach and develop associates to improve performance and engagement.
• Ensure compliance with company policies, appearance standards, and state regulations.
• Manage inventory, cash handling, and merchandising execution.

Skills

Leadership

Coaching

Customer service

Merchandising

Communication

Team building

Job description

May provide support to stores in Gloucester, VA as needed.

Job Details:

The store manager leads Mattress Firm’s vision, Company Initiatives, and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. In addition, leads selling programs and driving related KPI results in multiple store units and supporting the omni-channel experience. This individual ensures teams always put the customer at the center and creates a compelling and engaging environment for MFRM team members. As an effective coach, the Store Manager develops associates’ skills and performance, fostering a collaborative and motivated team dedicated to achieving success.

New Hire Onboarding and Team Building

Conduct one-on-one meetings to gain a deep understanding of your team’s motivations. and personal/ professional aspirations. Develop a comprehensive team “bio book” that grows alongside your team, evolving to incorporate new insights and knowledge as it is gained.

Have 30-60-90-day check-ins with new team members to discuss progress and opportunities.

Workforce Management

Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools.

Ensure company policies, including appearance and functionality standards, and state regulations are followed.

Professional communication and representation of Company brand in all internal and external interactions.

Follow Company procedures for product transfers to ensure proper documentation of inventory.

Ability to plan strategically.

Analyze company provided reporting to determine appropriate staffing levels for store location. Partner with leadership to make staffing level changes.

Talent Development

Provide technical and product knowledge information to associates and customers, serve as subject matter expert

Analyze company provided reporting and identifying skill gaps to address through coaching.

Business Operations and Acumen

• Achieve or exceed individual store financial targets through effective execution and customer service at the store level.
• Ensure store execution of product merchandising, marketing and POP standards.
• Partner with marketing to plan, implement and monitor assigned store’s social media strategy to positively impact brand awareness and increase sales.
• Ensure timely opening and closing procedures.
• Manage stock inventory levels for assigned store.
• Review merchandise flow for assigned store, ensuring accurate stock.
• Follow all Company procedures on cash handling including acceptance of payment and deposit processes.
• Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing.
• Ability to stand or sit for 8+ hours at a time.
• Execute company initiatives and any other activities requested by the supervisor.
• Maintain awareness of competition, advertisements and services offered, develop strategies to counter.
• Conduct store level inventory process and research any discrepancies. Partner with leadership and corporate partners as needed.
• Lift, push or pull 50+ pounds.

Benefits Included:

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation:

Competitive pay range of $68,000 - $83,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

*Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.