Store Sales Manager

Merit Health Natchez; Springfield (MA); On-site; CAD 93,000 - 114,000; Full time

Benefits offered by this job

401(k) with employer matching

Mental health resources

Medical, dental, vision plans

Get paid on-demand

Employee discounts on Mattress Firm

Job summary

Mattress Firm in Springfield, MA is seeking a Store Manager to lead store operations and drive sales while delivering an exceptional customer experience. You will coach a team, manage onboarding, and align staffing with business goals.

You will ensure merchandising standards, policy compliance, and strong customer service, leveraging reporting to optimize staffing and performance across multiple shifts.

Qualifications

• Experience leading a retail store and teams.
• Ability to plan staffing and manage performance.
• Proven coaching and development skills.
• Strong sales leadership with KPI focus.
• Customer-focused with excellent communication.

Responsibilities

• Lead store performance across merchandising, omni-channel goals and KPI targets.
• Coach and develop associates to improve skills and engagement.
• Oversee onboarding and team-building activities.
• Manage workforce planning, scheduling, and attendance.
• Ensure policy compliance and brand representation.
• Analyze reports to adjust staffing and operations.
• Provide product knowledge to customers and drive sales.

Skills

Store management

Staffing planning

Coaching & development

Sales leadership

Customer service

Job description

• Springfield, Massachusetts, United States of America
• via JobGet US CPA

Type

Positions

Experience

Degree

Job Description

Bilingual Preferred - Spanish

IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY:

Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative .

Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.

Job Details:

The store manager leads Mattress Firm's vision, Company Initiatives, and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. In addition, leads selling programs and driving related KPI results in multiple store units and supporting the omni-channel experience. This individual ensures teams always put the customer at the center and creates a compelling and engaging environment for MFRM team members. As an effective coach, the Store Manager develops associates' skills and performance, fostering a collaborative and motivated team dedicated to achieving success.

New Hire Onboarding and Team Building

Conduct one-on-one meetings to gain a deep understanding of your team's motivations. and personal/ professional aspirations. Develop a comprehensive team "bio book" that grows alongside your team, evolving to incorporate new insights and knowledge as it is gained.

Have 30-60-90-day check-ins with new team members to discuss progress and opportunities.

Workforce Management

Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools.

Ensure company policies, including appearance and functionality standards, and state regulations are followed.

Professional communication and representation of Company brand in all internal and external interactions.

Follow Company procedures for product transfers to ensure proper documentation of inventory.

Ability to plan strategically.

Analyze company provided reporting to determine appropriate staffing levels for store location. Partner with leadership to make staffing level changes.

Talent Development

Provide technical and product knowledge information to associates and customers, serve as subject matter expert

Analyze company provided reporting and identifying skill gaps to address through coaching.

Business Operations and Acumen

• Achieve or exceed individual store financial targets through effective execution and customer service at the store level.
• Ensure store execution of product merchandising, marketing and POP standards.
• Partner with marketing to plan, implement and monitor assigned store’s social media strategy to positively impact brand awareness and increase sales.
• Ensure timely opening and closing procedures.
• Manage stock inventory levels for assigned store.
• Review merchandise flow for assigned store, ensuring accurate stock.
• F ollow all Company procedures on cash handling including acceptance of payment and deposit processes.
• Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing.
• Ability to stand or sit for 8+ hours at a time.
• Execute company initiatives and any other activities requested by the supervisor .
• Maintain awareness of competition, advertisements and services offered, develop strategies to counter.
• Conduct store level inventory process and research any discrepancies. Partner with leadership and corporate partners as needed.
• Lift, push or pull 50+ pounds.

Benefits Included

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation

Competitive pay range of $67,000 - $82,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

*Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

Mattress Firm is accepting applications until: 09/30/2026.

Diverse Candidates are Encouraged to Apply.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.