Store Sales Leader - Bonus Eligible & Customer Experience

Belk; Flowood (MS); On-site; USD 42,000 - 61,000; Full time

Job summary

Belk in Flowood, MS is seeking a Sales Team Manager who will drive store sales and profitability by leading a team of sales associates. You will develop associates in effective selling techniques, execute store events, and maintain an attractive store environment to deliver memorable shopping experiences.

This exempt role offers monthly bonus eligibility and requires coaching, analytics, and strong customer service to achieve key metrics.

Qualifications

• Retail leadership experience with customer service excellence.
• Ability to motivate and coach a sales team.
• Willingness to work flexible schedule including nights and weekends.
• Ability to handle store operations and events.

Responsibilities

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
• Inspire and motivate team to deliver positive customer experiences and drive sales through building genuine team, customer, and community relationships, providing personalized service and product recommendations, and maintaining a visually appealing sales floor.
• Develop and implement strategies to execute successful promotional and grassroot events, leading team to effectively perform customer outreach, clienteling, and omnichannel initiatives.
• Collaborate with store operations teams to support execution of floor sets, product placement, pricing, recovery, replenishment, and other operational activities to meet store objectives.
• Participate in weekly leadership workload planning meetings to ensure all company-directed and grassroot event activities are prepped, planned, and scheduled. Partner with store HR to ensure associate schedule aligns with business needs and traffic plans.
• Build comprehensive team knowledge and champion continuous training initiatives to ensure associate readiness in delivering service, selling, and operational excellence.
• Set and communicate clear team priorities and expectations. Enhance individual and store results through regularly reviewing associate performance, conducting meaningful coaching conversations, and embracing opportunities to continuously teach and develop.
• Drive team retention and engagement by recognizing individual contributions, celebrating store achievements, and promoting upcoming activities. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.
• Support filling open positions timely through recruitment, interviewing, and facilitating team career development conversations to build ready-now bench of store talent. Oversee associate onboarding experience, ensuring structured onboarding completion.
• Effectively manage shortage control and inventory accuracy, ensuring team compliance with asset protection, product protection standards, safety guidelines, and security protocols.

Skills

Retail Leadership

Customer Experience

Mentorship

Communication

Self-motivation

Tech-savvy

Flexible Schedule

Mobility

Physical Stamina

Analytics & Decision-Making

Job description

Belk in Flowood, MS is seeking a Sales Team Manager who will drive store sales and profitability by leading a team of sales associates. You will develop associates in effective selling techniques, execute store events, and maintain an attractive store environment to deliver memorable shopping experiences.

This exempt role offers monthly bonus eligibility and requires coaching, analytics, and strong customer service to achieve key metrics.