Store Sales Lead & Guest Experience Champion

HOKA; Commerce (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Career growth opportunities

Job summary

HOKA is seeking a Sales Lead to act as the Manager on Duty during shifts, opening and closing the store and driving business KPIs while delivering exceptional customer service. You’ll regularly share your passion for our products and invite customers into the HOKA community through outstanding service.

As a Sales Lead, you’ll educate customers about our Brand and products, stay current on product technology, and ensure accurate responses before customers leave.

Qualifications

• 2 years retail experience preferred.
• High School Diploma or GED.
• Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to your team members and customers.
• Highly motivated team player and self-starter.
• Ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Serve as the Manager on Duty during your shift and drive key hourly business targets such as sales, conversion, ATV, customer capture, and NPS.
• Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program.
• Prioritize Brand and product knowledge training and share this knowledge in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Empower team members through communication and recognition.
• Support community by helping with in-store events and local outreach.
• Assist in store administration and operations including compliance with policies and procedures.
• Support key initiatives and retail programs that enhance the customer journey.
• Respond to problems or difficult situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Skills

Retail experience

Communication skills

Team player

Multi-tasking

Education

High School Diploma or GED

Job description

HOKA is seeking a Sales Lead to act as the Manager on Duty during shifts, opening and closing the store and driving business KPIs while delivering exceptional customer service. You’ll regularly share your passion for our products and invite customers into the HOKA community through outstanding service.

As a Sales Lead, you’ll educate customers about our Brand and products, stay current on product technology, and ensure accurate responses before customers leave.