Store/Remote Technician

uBreakiFix; Bakersfield (CA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401K Retirement

Paid Sick Days

Paid Vacation Days

Bonuses

Commissions

Points Redeemable for Prizes

Job summary

A well-known electronics repair service in Bakersfield is seeking a Store Repair Technician to diagnose, troubleshoot, and repair devices. The right candidate will possess exceptional customer service and technical skills, ensuring repairs meet high standards. Responsibilities include providing estimates, maintaining store cleanliness, and creating a positive customer experience. A high school diploma and valid driver's license are required. Benefits include medical, dental, vision, and a 401K retirement plan.

Qualifications

• Must have strong customer service skills to interact with customers effectively.
• Exceptional problem-solving and analytical abilities are required.
• Ability to organize tasks efficiently and manage time effectively.

Responsibilities

• Diagnose, troubleshoot, and repair devices for customers.
• Provide accurate repair and replacement estimates.
• Ensure all repairs meet or exceed quality standards.
• Maintain cleanliness and professional appearance of the store.

Skills

Outstanding customer service skills

Excellent technical skills

Problem-solving skills

Organizational skills

Strong written communication skills

Strong oral communication skills

Ability to work well individually

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Purpose

The Store Repair Technician will serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.

Duties and responsibilities:

• Diagnose, troubleshoot and repair devices.
• Provide recommendations for problem resolution.
• Explain complex technician issues to customers in a non-technical, simple to understand manner.
• Sell Home+ insurance program through Asurion.
• Meet or exceed sales goals.
• Provide repair and replacement estimates to customers.
• Ensure that all repairs meet or exceed uBreakiFix quality standards.
• Greet customers in a friendly manner and maintain a positive, fun work environment.
• Answer phone calls with a professional, courteous and friendly demeanor.
• Ensure that customers have an enjoyable five-star experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
• Maintains the cleanliness and professional appearance of the store.
• Other duties as assigned.

Qualifications:

• Outstanding customer service skills
• Excellent technical, problem solving, and analytical skills
• Exceptional organizational skills
• Strong written and oral communication skills
• Proficient in Microsoft Office
• Work well individually
• Ability to work flexible hours, including weekends and holidays
• High school diploma or GED
• Valid Driver’s License
• Ability to pass driving, drug, and background screening

Benefits:

• Medical, Dental, and Vision Benefits
• 401K Retirement
• Paid Sick Days
• Paid Vacation Days
• Bonuses
• Commissions
• Points (Redeemable for Prizes)
• More, much more!