Store Ops & Customer Experience Associate — Flexible Schedule

The TJX Companies, Inc.; Cincinnati (OH); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Life insurance

Paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. in Cincinnati is seeking a store associate to deliver a highly satisfied customer experience across all customer touchpoints and maintain a clean, organized store.

You may be cross-trained to support multiple areas of the store and assist in achieving business objectives. Responsibilities include handling purchases, promoting credit and loyalty programs, merchandising, and participating in store recovery.

Qualifications

• Excellent customer service skills
• Able to work a flexible schedule to support business needs
• Strong communication and organizational skills with attention to detail
• Capable of multitasking
• Able to respond to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Multitasking

Communication

Flexibility

Teamwork

Physical stamina

Job description

The TJX Companies, Inc. in Cincinnati is seeking a store associate to deliver a highly satisfied customer experience across all customer touchpoints and maintain a clean, organized store.

You may be cross-trained to support multiple areas of the store and assist in achieving business objectives. Responsibilities include handling purchases, promoting credit and loyalty programs, merchandising, and participating in store recovery.