Store Operations Supervisor – Donations & Service

Goodwill Industries Of North Louisiana; Shreveport (LA); On-site; USD 19,000 - 22,000; Full time

Job summary

Goodwill Industries Of North Louisiana is hiring for a Full Time position at the Shreve City Store in Shreveport, LA. The role involves managing daily operations, leadership responsibilities, and ensuring excellent customer service.

The ideal candidate will have a high school diploma or GED, at least two years in a customer service role, and six months of supervisory experience. Forklift certification may be required, and a background screening will be conducted.

Qualifications

• High school diploma/GED or equivalent and two (2) years experience in a customer service oriented field and six (6) months of supervisory experience.
• Internal Candidates: High school diploma/GED or equivalent and two (2) years experience in a customer service oriented field and six (6) months of Goodwill experience.

Responsibilities

• Assist in managing daily operations including receiving and distributing donations, sales floor activities, product rotation, and janitorial work.
• Lead by example to ensure team members provide excellent customer service and follow procedures.
• Manage audits, training, reports, quality checks and performance of team members.
• Prepare, secure and make deposits and handle change orders.
• Must have a flexible schedule to cover opening, mid, and closing shifts.

Skills

Customer service

Supervisory experience

Education

High school diploma/GED

Two years customer service experience

Tools

Forklift certification

Job description

Goodwill Industries Of North Louisiana is hiring for a Full Time position at the Shreve City Store in Shreveport, LA. The role involves managing daily operations, leadership responsibilities, and ensuring excellent customer service.

The ideal candidate will have a high school diploma or GED, at least two years in a customer service role, and six months of supervisory experience. Forklift certification may be required, and a background screening will be conducted.