Store Operations Manager (GM)

Insomnia Cookies; Town of Western (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary + quarterlybon

Cellphone data plan stipend

Medical, dental, vision & pet ins.

401K with matching

2 weeks paid vacation + personal days

Cookie College training platform

Free cookies and swag

Job summary

Insomnia Cookies is expanding in the Western New York area and seeks a hospitality-focused manager to join our growing team. This role offers strong training, mentorship, and opportunities for professional advancement while driving sales and excellent guest experiences.

The position requires 3+ years in restaurant/retail leadership, flexibility for Thurs–Sun shifts, and a proactive, customer-first approach.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts Thurs-Sun.
• Benevolent leadership style with a player-coach mentality.
• Innate hospitality and ability to deliver exceptional customer service.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff (Shift Leaders, Cookie Crew, Delivery Drivers).
• Lead service components including food quality, customer service and store cleanliness.
• Foster a culture of excellence prioritizing cookie quality, service and sales performance; support growth for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops.
• Drive in-store recognition programs and contests.

Skills

Leadership experience

Customer service focus

Hospitality mindset

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

• Competitive base salary + quarterly bonus compensation package
• Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans
• 401K with contribution match
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave

Insomnia Cookies is expanding and looking for strong management to join our team in the Western New York area. seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:

• Competitive base salary + quarterly bonus compensation package
• $50.00 per month cellphone data plan stipend
• Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans
• 401K with contribution match
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave
• Enrollment in our Cookie College learning/training platform
• FREE cookies, awesome swag and so much more!

Job Duties & Position Focus:

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members
• Manage and audit inventory to maintain proper controls
• Create and execute fun, local marketing drops
• Create and drive in-store recognition programs/contests

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, sweet-easy concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.