Store Operations Manager (GM)

Insomnia Cookies; Norman (OK); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Cellphone data stipend

Stock earnings (Cookie Jar)

Healthy benefits (medical, dental, &-v

401K with match

Paid vacation & wellness days

Enrollment in Cookie College

Free cookies & swag

Job summary

Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Norman, OK store. You will hire and coach a diverse hourly team, lead service quality and store cleanliness, and establish a culture of excellence focused on cookie quality and sales performance.

You’ll manage inventory, create local marketing drops, and drive in-store recognition programs to engage guests. The role emphasizes hospitality, leadership, and operational oversight in a fast-paced, growing company with

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thu-Sun)
• Benevolent leadership style with a player-coach mentality in daily management
• Innate hospitality and ability to deliver exceptional customer service
• Strong software aptitude: restaurant/retail software, MS Outlook, Excel, MS Teams; prior ATS experience
• Familiarity with commercial convection ovens is a plus

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff (Shift Leaders, Cookie Crew, Delivery Drivers)
• Lead service components including food quality, customer service, employee friendliness, and store cleanliness
• Establish a culture of excellence prioritizing cookie quality, customer service, and sales performance, with growth opportunities
• Manage and audit inventory to maintain proper controls
• Create and execute local marketing drops and drive in-store recognition programs/contests

Skills

Leadership

Customer service

Staff coaching

Inventory management

Restaurant/retail operations

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Lynchburg store located in Norman, OK and we are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

• a competitive base + monthly bonus compensation package
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans
• 401K with contribution match
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave

Comp & Sweet Position Perks:

• a competitive base + monthly bonus compensation package
• a $50.00 per month cellphone data plan stipend
• Cookie Jar internal stock earnings
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans
• 401K with contribution match
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave
• Enrollment in our Cookie College learning/training platform
• free cookies, awesome swag and so much more!

Job Duties & Position Focus:

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members
• Manage and audit inventory to maintain proper controls
• Create and execute fun, local marketing drops
• Create and drive in-store recognition programs/contests

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly “Imagining What’s Possible”!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.